SAP SD

1 week ago

Singapore BLUE OCEAN SYSTEMS INFOTECH PTE. LTD. Full time

Hi,

Immediate hiring - SAP SD - Customer Service & Service Management Consultant - onsite Singapore

**Required Skills & Experience**:

- SAP CS & Service Management Expertise: In-depth knowledge of Service Order processing, warranties, contracts, billing, and repair management.
- SAP SD Integration: Hands-on experience integrating CS and Service Management with SAP SD for streamlined sales-service workflows.
- Revenue Recognition & Billing: Strong understanding of Event-Based Revenue Recognition (EBRR) and billing management.
- Process Optimization & Automation: Proven ability to map, optimize, and transform service management processes within SAP.
- Stakeholder Management & Communication: Strong ability to collaborate across teams, ensuring business requirements are met with optimal SAP solutions.
- SAP Implementation & Support: Experience with SAP S/4HANA implementations, system enhancements, and ongoing support activities.
- Preferred Qualifications:

- SAP S/4HANA experience with a focus on CS and Service Management modules.
- Prior consulting experience in SAP service management solutions.
- SAP Certification in SD, CS, or Service Management is a plus.

**Key Responsibilities**:
Service Management & Service Order Lifecycle:

- Design, configure, and support end-to-end service order management, covering creation, execution, tracking, and fulfillment.
- Optimize repair processing, service notifications, and service confirmations for seamless operations.
- Ensure smooth integration between Service Management, SD, and FI-CO for efficient workflow execution.

Warranty & Contract Management:

- Implement and improve warranty tracking and long-term service contracts, ensuring compliance and customer satisfaction.
- Manage service agreements, including preventive maintenance contracts and post-sales service commitments.

Service Billing & Revenue Recognition:

- Design and maintain service-related billing plans, ensuring accurate pricing, invoicing, and financial tracking.
- Implement Event-Based Revenue Recognition (EBRR) and monitor revenue flow from service transactions.

Process Mapping & Optimization:

- Analyze existing CS and Service Management processes and align them with SAP S/4HANA’s latest functionalities.
- Provide strategic recommendations for automation and efficiency improvements.

Customer Support & Enhancements:

- Work closely with business users to troubleshoot issues, develop innovative SAP solutions, and drive enhancements in service-related functionalities.
- Support deployment and user adoption of SAP Fiori apps related to Service Management and CS modules.

Cross-functional Collaboration & Integration:

- Coordinate with SAP SD, MM, PP, and FI-CO teams to ensure seamless integration across modules.
- Assist in aligning customer service processes with SAP Field Service Management (FSM) solutions if applicable.

Documentation & Training:

- Develop detailed process documentation, SAP configuration guides, and end-user training materials.
- Conduct workshops to educate teams on best practices for Service Management and Customer Service in SAP.

Regards

Kshama

+91 9833964181

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