IT and Ets Support

3 days ago

Singapore Straits Financial Full time

We are looking for Electronic Trading Support to manage and maintain Trading System operations. This is a technical hands-on role. The primary focus for this position is ETS but may be required to support other functions like IT Support, infrastructure and/or Application functions whenever required to cover the team workload.

**IT & ETS Support Requirements**

**Roles and Responsibilities**

**Trading Support**Support different Trading Systems such as CQG, ATP, TTNG & etc.Management on System changes, migration, implementation & etc.Support internal Application Systems such as Global Risk, Middle Office System, Back Office etc.Dealer Desk Support on complex Trade and Tech issues. This would involve communicating and escalating to vendors.-
Ensure completeness with sufficiency of documentation for all support procedures.

**Internal IT Support**Support Office System BCP.Application Process monitoring.User Desktop PC OS and Application Support.-
Phone Systems and Dealer Turret system support.Internal Application Support.Office IT Infrastructure Support.

**Trading System Setup**Liaise with Sales on new customer Trading System setup requirements.Investigate & resolve any system setup issues on respective front-end trading system.Prepare and send out frontend trading platform ID/PW to authorized traders and other official client communication.Update in respective frontend trading platform for any change request in a timely manner.Ensure completeness with sufficiency of documentation for record keeping as part of client account maintenance.Assist in the administrative work and/or coordination involved in any ad-hoc projects/initiatives related to account setup process changes.

**Knowledge/Skills**At least a Diploma in Computer Science or equivalent.At least 1 year of relevant working experience in trading platform support role.Able to identify potential problems; exhibit initiative to raise issues, resolve issues and escalate as appropriate.Possesses good customer (Internal and External), vendor and IT team relations and communication skills.Meticulous, mature with a positive work attitude.Able to work in high pressure and operational environment.Willing to work on weekends if needed.Strong team player with ability to support and cover other team members whenever required.Need to work in shifts when required.Basic understanding of Derivatives and FX Trading.Basic networking and operating system knowledge.

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