Project Manager

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Coordinates all aspects of a product or service offering project for a client, from inception to installation.

Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration, or consulting projects/engagements.

May work at client site from time to time.

Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams.

Project is typically focused on the delivery of new or enhanced products to the improvement of customer satisfaction through the use of technology.

Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests.

Typically oversees schedules and budgets to ensure goal attainment.

This job manages specific projects that have a distinct beginning and end.

**Working at NTT**

The Client Project Manager leads and directs concurrent client projects classified as standard or complex.

The primary responsibility of the Client Project Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or to the client's support operations). He/she may take responsibility for the management of projects and programmes within more complex/partnership accounts and collaborate and engage with senior members involved in programme delivery at the client site. In this instance, the Senior Client Project / Programme Manager will lead the coordinated management of multiple related projects within a programme to achieve the business objectives and ensure the strategic benefits are transitioned to the client organisation.

**Key Roles and Responsibilities**:

- Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
- Engage with stakeholders to deliver projects from original concept through final implementation
- Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
- Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
- Manage the delivery of the project/programme, including rigorous scope control and change management
- Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
- Documentation and management of risks and issues
- Ensuring clear and concise communications to all stakeholders
- Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
- Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
- Coordinate activities of the project teams through task delegation, resource assignment and programme management

**Knowledge, Skills and Attributes**:

- Ability to establish strong relationships with internal stakeholders and external clients
- Strategic thinking capability with an outcomes-focussed and results orientation
- Excellent client-centricity skills
- Ability to manage customer satisfaction, commitment and expectations to high service levels and manage escalations adequately
- Ability to work on client sites for an extended period
- Excellent team-building and skills
- Mentoring of junior members of the Project Services Community
- Excellent written and verbal communication skills
- Ability to work in high-pressure environments
- Ability to manage urgent and complex tasks simultaneously
- Excellent business acumen and commercial skills
- Passionate, strong initiative, self-driven with a commitment to succeed
- Good influencing ability whilst taking a collaborative approach
- Detailed, meticulous and highly organised
- Proactive in approach with excellent facilitation skills

**Academic Qualifications and Certifications**:

- Advanced Project Manageme