Hostel Manager

2 weeks ago


Singapore CHAMPION MANAGEMENT SERVICES PTE. LTD. Full time

**_Job-scope _**
- **_Reports to the Senior Hostel Manager _**:

- **_Take charge of all staffs for the 3 current Hostels _**:

- Receive guests and arrange for their accommodation
- Maintain neatness of reception area
- Maintain guest details (ie.Passport copy and IC copy)
- Attend to needs of hostel guests
- Ensure all telephone call are promptly answered and ensure proper forwarding and taking note of calls and details
- Conduct in-house on the job training for new receptionist
- Ensure safekeeping of valuables belonging to guest as well as hostel staff under the watch of the reception table as well as hostel lobby
- Keep a safe watch on hostel CCTV and ensure security of hostel staff as well as report all unsafe and suspicious activity within hostel premises to hostel manager and authority
- Overlook hostel cleanliness as well as to coordinate with cleaning staffs
- Assist with online hostel bookings and coordination with hostel capsule availability
- Control the hostel facilities power switches
- Assist with other reasonable ad-hoc duties as per instruction from Senior hostel manager or higher management
- Attend to guest needs as necessary
- Maintain confidentiality of hostel guests
- Interpersonal skills/Appearance _
- Maintain a neat, professional and decent outlook/appearance
- Has an outgoing, vocal, welcoming and attentive nature towards guests
- Has a pleasant smile generally for welcoming and communicating with guests
- Excellency in communicating of the English language
- Possess good knowledge in affairs that are relevant to hostel guests and about Singapore (Nearest public Transport facilities/Medical facilities/currency exchange centre etc)
- Possesses basic knowledge of tourist attractions (Able to give advice to tourists and guest)
- Able to assist when necessary to promote and advertise the hostel and its services within self ability
- Has good work ethics such as punctuality, patience In handling guests and other staffs as well as enthusiasm to carry out work
- Obedience towards reporting hierarchy
- Team-Player
- High interest level in the sector and discipline of work-line

**_Educational and experience requirements _**
- Certificates in tourism and hotel management will be an added advantage
- Language Proficiency in Singaporean multi-racial national languages and other international languages or dialects will be an added advantage
- Preferably experience as Hostel Manager in similar industry


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