Omnichannel & Client Development Director, South

2 weeks ago

Singapore Louis Vuitton Full time

POSTE

As the Omnichannel & Client Development Director for South Asia, you will lead 3 pillars: e-Commerce, Client Services, Insights & CRM strategies (online & brick-and-mortar) for the markets of Louis Vuitton South Asia Zone. Reporting to the President of South Asia and a dotted line functional reporting to Global Senior Vice President for Client Development, Digital & Omnichannel, your vision is a seamless and best-in-class Omnichannel experience across all channels and platforms.

**Responsibilities**:
**e-Commerce & Omnichannel**
- Responsible for e-Commerce business goals (online and clients services), and the development of Omnichannel roadmap and integrated services across all client touchpoints
- Oversee function’s P&L, including planning for annual budgets and revisions
- Partner Merchandising, Supply Chain, Retail, and IT to drive product strategy and ensure client experience
- Engage a 360-degree view and be a thought leader in driving digital growth through data-driven strategies, innovative ideas and excellence across client touchpoints
- Lead strategy and execution of digital marketing, e-Commerce and Omnichannel services and be a business partner to markets by identifying business growth opportunities; develop and execute future Omnichannel-related business opportunities
- Champion the Omnichannel & Client Development function by positioning its capabilities strategy and key deliverables to stakeholders

**Digital Marketing & Production**
- Ensure effective project management of web developments (enhancements & new releases), and project scope captures local nuances and needs
- Collaborate across departments to maximize brand activities and ensure that action is aligned with broader strategy

**Client Insights & Client Development**
- Deliver qualitative and quantitative client insights to enable business to evaluate opportunities with potential and existing clients, and to build clienteling strategy
- Partner business to translate insights into actions
- Lead client development team in developing strategy to improve client acquisition and retention for both online & brick-and-mortar

**Client Services Management**
- Oversee service delivery and SLA/KPI of the Client Services function

**Cross-Functional Leadership**
- Be the Zone liaison with Paris headquarters, working with markets to ensure needs are represented, and that resources are justified
- Proactively engage Paris headquarters and markets, to advocate needs, provide insights and drive cross-functional synergies

PROFIL

**Key Skills, Knowledge & Personal Attributes**
- 15+ years of track record in leading high-performing teams, demonstrating entrepreneurship and proven results within a fast-paced luxury/consumer goods space
- Strong influencing skills to gain alignment and buy-in from stakeholders
- Strong knowledge of digital commerce, including Omnichannel strategy, digital marketing & acquisition, emerging technologies, and e-Commerce operations
- Ability to develop and deliver strategy, and translate insights in actions and results
- Demonstrated ability to analyse and use data to persuade, inform and drive results
- Expert relationship-building skills, including the capacity to predict and manage behaviour, build cross-functional partnerships, and lead through influence
- Role model a balance of commercial mindset and luxury sensibility to drive business while building luxury brand desirability

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