Senior Manager/manager, Primary Care Engagement

1 week ago

Singapore Agency for Integrated Care Full time

**Job Snapshot**:

- **Employee Type**:
Full-Time
- **Location**:
Singapore
- **Job Type**:
Other

**Drive awareness, participation for schemes and increase accessibility of services at clinics**
- Work closely with stakeholders such as MOH, MOHH, Polyclinics and other government agencies to roll out schemes under tight timeline
- Develop communication and outreach strategy and implementation plan including training, IT system (claims and reporting), clinic operational processes and internal SOPs
- Timely execution of all activities to ensure successful roll out of scheme
- Manage project budget and resource allocation
**Improve administration ensuring smooth delivery of services after implementation and clinic’s satisfaction level in administering the schemes**
- Regular review of workflows to identify gaps and improve processes
- Challenge and innovate scheme processes to improve administration
- Ensure timely response to stakeholder’s queries and feedback
- Ensure MOH and AIC KPIs in relation to administering of schemes are met
- Develop remedial training modules to improve audit compliance and support clinics in change management
**Primary communication channel between GPs and other stakeholders**
- Manage a pool of account managers for CHAS GPs/Dentists to ensure timely response and support for all scheme related matters
- Build and maintain a pool of Key Opinion Leaders as advocates to contribute to policy development and service planning
**Co-develop initiatives to uplift sector capabilities**
- Form collaborative partnerships with various stakeholders to drive sector improvements such as:

- To co-develop sector digitalisation strategy and implementation plan to enhance data sharing and better monitoring of patients’ care outcomes
- To co-develop initiatives to strengthen chronic disease management in the community
- National GP Advisory Panel (secretariat) to co-develop quality improvement initiatives and recommendations to strengthen primary care

**Job Requirements**:
**Requirements**:

- Minimum 12 years of relevant working experience, preferably in the healthcare industry
- Strong organisational skills in project management, key account management, business development, frontline operations, data analytics
- Strong in systems and critical thinking, good communication skills (including writing and public speaking)
- Energetic, highly driven and self-motivated individual who is able to thrive under pressure and ability to work beyond usual office hours to support operational needs especially during national health emergencies

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