Client Care Officer

7 days ago


Singapore RIMOWA SINGAPORE PTE. LTD. Full time

Roles & Responsibilities:
**To deliver high-level Client Care Service to all clients**:

- Attending to client’s after-sales requirements and achieving customer satisfaction via service excellence throughout the entire Client Care Process
- Ensuring overall readiness of the reception and managing all administrative requirements including follow up with client for collection
- Deploying global strategies and focused towards that mission

**1. **Client Engagement (30%)**
- Welcome and attend to client’s after-sales requirements
- Assess repair requirements and advise client accordingly
- Acknowledge and address client’s feedback in a warm and sincere manner
- Manage client’s expectations/ demands for damages out of warranty coverage
- Provide or offer alternatives or solutions that are within brand guidelines
- Share product information and brands updates where possible

**2. **Front Desk Operations & Administration (40%)**
- Ensure 100% accuracy of data entry, repair record filing, invoicing and transaction
- Contact clients for collection and update of repair status
- Ensure front desk cleanliness and tidiness
- Undertake CCC administration duties such as stationary ordering and petty cash management
- Prepare monthly report to HQ

**3. **Workflow and Scheduling (20%)**
- To ensure timely and prompt follow up with client
- To ensure completed cases are scheduled for their designated collection point, including stores

**4. **Attitude & Team Spirit (10%)**
- Support and assistance to team mates to achieve maximum efficiency and productivity, and commitment to ongoing improvement
- Being a team player and committing to ongoing improvement

**Other requirements:
**REQUIREMENTS**
- 4 years client care experience in luxury industry is preferred
- Positive attitude, curious, agile and a strong sense of responsibility
- Multi-tasking with good time management. Able to turnaround for tight deadline
- Proactive and embrace changes for a better outcome
- Proficiency in MS Office Applications



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