Shop Manager

3 days ago

Singapore Reeracoen Singapore Pte Ltd Full time

Our Client is the Japanese fashion and apparel brand. They are currently hiring for a Store Manager to join their team to expand their business and to support the management.
Reporting to Director.
【 What you will be doing 】
- Reviews weekly/monthly results, attends team meetings and discusses next action with management
- Meet sales goals by leading, managing, supporting and providing feedback to a team of full-time and part-time retail associates
- Supports & motivate team and contribute good teamwork
- Liaise and correspond with external vendors or suppliers
- Responsible for day-to-day shop operations to ensure a smooth and good customer experience
- Develop, improve and optimize retail processes to improve productivity and store operations
- Analyzes customer data, improve our service and plan how to communicate with customers (social media, web analytics, loyalty program)
- Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
- Conducts monthly general stock taking, or as an when required and ensure cross checking results
- Oversees store inventory levels by monitoring, scheduling and ordering inventory or transfers as required
- Maintains and optimizes visual merchandise display according to shop strategy and situations
- Manage shift schedules to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
- Recruit, mentor and train a team to provide a high level of customer satisfaction through excellent service
- Understand Company's stories and philosophy thoroughly and promote our products according to customer's demand
- Handles after sales support include products care & repair service
- Handles and updates e-commerce orders
- Performs necessary tasks for daily shop opening and closing and cashier duties including sales closing, cash count and POS registration.
- Ensures cleanliness of the store by executing and assigning daily housekeeping duties.
- Plan, organize and assist in overall periodical-held events
- Other ad-hoc duties assigned by management
- ** Requirement**:

- 【 What they are looking for 】
- Possess more than 3 years of experience in the Retail industry
- Customer-centric and genuinely enjoys serving and getting to know customers better
- Strong leadership and interpersonal skills, able to motivate and lead the retail team
- Good knowledge of the retail business and understand the market, competitors and brand environment.
- Lead and train staffs and visual merchandiser.
- Experience managing a fast-paced retail operation.
- Possess an experience of using MS Excel and POS system
- **Working Hour**: 11:00 ~ 21:00
- ** Benefit**:

- 【 What they are offering 】
- AWS
- Variable Bonus (Depending on Company & Individual performance)
- Medical Benefit (including Dental)
- Employee Discounts

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