Duty Manager

**Neighbourhood Hos **t also known as Duty Manager is responsible overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

**Hotel Indigo colleagues are the people at the centre of every new story **. They make all guests feel welcome in the neighbourhood and at home in the hotel. At **Hotel Indigo® **we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

**Hotel Indigo colleagues are warm, personal, and unscripted. **They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are **drawn to discovering **what makes each of them unique. They are **inspiring storytellers **who inject positivity into their environment. They combine **informality and fun with professionalism and sophistication **.

Join us as a **Neighbourhood Host **in **Hotel Indigo Singapore Katong. **You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:
**People**:

- **Inspire New Stories - **We Celebrate each individual’s personality, preferences, and perspectives - Including our team members and our guests. This help us create a culture of conversation, connection, and story sharing. Ensuring every service interaction helps uncover the hidden histories and exciting details of the neighbourhood.
- **Celebrate Individuality - **We embrace the uniqueness and diversity of all. We work together as a team of individuals, looking after our guests as individuals. We’re always ourselves, delivering a service that’s personal, warm, and unscripted. We encourage guests to share their passions and preferences - so we can shape their stay
- **Discover Our Neighbourhood**:

- We know the way to the true soul of our neighborhood. We use our local knowledge and relationships to ignite our guests’ curiosity. We inspire them to discover new perspectives. Creating memories that will last forever
- Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community
- Reports directly to and communicates with the Senior Neighbourhood Host or the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Supervises and directs Reception and Reservations personnel.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Provides input for Front Office meetings.
- Works with Superior and Human Resources on manpower planning and management needs.
- Maintain highest colleague engagement through consistently schedule official and non-official check-in conversation with team. Encourage feedback and solutions suggestions.

**Financial Returns**:

- Promotes inter-hotel sales and in-house facilities.
- Checks billing instructions and monitors guest credit.
- Analyses and approves discounts and rebates.
- Ensures front line staff complies with FIT marketing techniques and maximize sales.
- Analyses the rate variance report to ensure rooms revenue control.
- Works with Rooms Division Manager and Finance Manager in the preparation and management of the Department’s budget.

**Guest experience**:

- Ensure that the Hotel Indigo Brands Standards are practiced and delivered consistently, include Brand Experience Evaluation, True Hospitality Service
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
- Responds to guest needs and resolves problems in a timely manner.
- Supports and assists Front Office personnel and all departments at peak periods.
- Ensures VIPs and IHG One Rewards members receive loyalty recognition.
- Inspects front of house and back of house regularly for cleanliness.
- Assists Guest Relations in greeting, rooming, and sending off VIP guests.
- Identify opportunities to uplift guest experience through IHG Guest Arrival Reports.

**Responsible business**:

- Takes personal interest and pride to ensure front desk work area is kept clean and in an orderly state at all times
- Takes action with the Property Management Systems (PMS) in emergency situation.
- Fully conversant with all hotel emergency procedures.
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
- Be familiar with property safety, first