Duty Manager

4 days ago

Singapore ROYAL GROUP HOLDINGS PTE. LTD. Full time

**Administration**

Representative of the Senior Management:

- The Duty Manager is the representative of Senior Management.
- The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Sofitel So Singapore.
- Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.

Lobby Co-ordination:

- The first assignment & main area of work of the Duty Manager is the Lobby, when the Duty Manager is not away to do a specific mission, he/she will spend all his/her time in the lobby to co-ordinate the overall lobby activity and will be dynamic in guest relationships.
- Leader of the Communication: The Duty Manager is a leader of the Front Office communication and will be active in the following tasks:

- The Duty Manager will join daily the Front Office Manager briefing & weekly the Front Office Meeting to bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed.
- The Duty Manager will be very active giving full information & updates to all the Front Office staff. During the absence of the Front Office Manager, The Briefing will be conducted by the Duty Manager.
- All incidents must be recorded in the Duty Manager Logbook. Front Office Manager to be contacted in case of any emergency.
- Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.

Supervision & Controls:
The supervision of the Duty Manager covers a large area and must be oriented on the following topics:

- Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.
- Responsible to keep all Front Office Standards and Procedures in line with Sofitel So Singapore Policies.
- Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning.
- Ensure that the End of Day is completed correctly and that the number of "No Show", "Rooms Occupied", “Complimentary” and "House Use" are accurate. The Duty Manager to supervise the accuracy of the daily financial reports issued by Front Office.
- The Duty Manager will ensure that the immigration registration is done fully as per procedures established.
- Keep full records of incoming and outgoing items in the Duty Manager Safe & to ensure proper follow up.
- Ensure that all Front Office areas are clear, clean & tidy at all times.
- Ensure all Front Office Standards and Procedures in line with the Sofitel So Singapore Policies
- Ensure the safety and security of the property and the smooth and efficient running of the Hotel's operation.
- Provide supervision and support to the Front Office team and other departments when required.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.

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