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Retail Supervisor

2 weeks ago

Singapore SNATCHJOBS SINGAPORE PTE. LTD. Full time

**Job description**:
**Singapore Fashion Council (SFC) **serves as the catalyst driving the industry’s continuous growth, with a focus on three key areas: Asian Craftsmanship, Sustainability, and Innovation & Technology.

With a mission to empower and inspire all brands across the fashion ecosystem, SFC works closely with diverse partners to offer readily
- accessible resources, meaningful networks, sustainability focused innovations and future-forward insights— unlocking new opportunities for impact.

**SFC **also manages Design Orchard Retail Showcase (DORS) and The Cocoon Space (TCS):
**DORS **, the retail showcase located at level one of Design Orchard and situated in the centre of Orchard Road, provides a physical retail space for new and emerging designers, at the renowned shopping belt of Singapore. It has the largest collection of locally-based designer brands in Singapore.

**TCS **, offers creative co-working and event space housed on level 2 and rooftop of Design Orchard

**Career Opportunity / Role Overview**:
The Retail Supervisor is a key member of Singapore Fashion Council's Design Orchard Retail Showcase (DORS) and the face to our customers. Knowledgeable, friendly, enthusiastic, you will provide a unique experience that embodies our Brand DNA.

As this role is in a service environment, you should be someone who has strong communication and interpersonal skills with a great and welcoming personality, able to inspire, lead and develop the team to deliver a seamless customer experience to make every visit to DORS unforgettable.

You will have opportunities for growth and career progression; both within or in other functions such as Retail Operations, Marketing and more.

If you are passionate about making a difference and supporting our local businesses, or love interacting with customers whilst being part of a professional and dynamic team, we want you to join our DORS family
- Manage the day-to-day operations of the store
- Supervise and/or perform cashiering duties (such as handling the point-of-sale and NETS systems)
- Manage and/or perform housekeeping duties to keep the store clean and tidy
- Manage stock levels and assist the store manager in making decisions with regards to stock control
- Handle customer service feedbacks
- Ensure high levels of customer’s satisfaction through excellent service
- Ensure that safety, security, and administration procedures are followed
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives
- Meet sales goals by motivating, mentoring, and providing feedback to retail staff and store manager
- Train, mentor, coach and develop new full-time retail employees, including brand and product familiarization, in addition to the operational systems
- Assist with any other duties and tasks as assigned by our Store Manager

**Pre-requisites**:

- Have experience in a supervisory capacity at a retail store, or similar
- Self-motivated and a good communicator with leadership experience
- Possess exceptional interpersonal skills in dealing with employees and customers
- Have a positive, cheerful demeanor, and be a team player
- Passionate about, and supportive of, local fashion brands, products, and stories
- Enthusiastic about speaking, storytelling, and recommending said products
- Good product knowledge of the products in the store and be clear with the on-going promotions in the store
- Want to be part of a retail family that sets common goals and works together to create a positive, supportive work and retail environment

**Benefits**:

- Rewarding Career in a family like culture
- Sales commission and incentive
- Annual wage supplement
- Group insurance coverage
- Annual leave
- Flexi-benefits
- Employee discounts
- Professional Development