Senior Sales Coordinator

1 week ago


Geylang, Singapore Supply Technologies Full time

As an Inside Sales Coordinator, you will be responsible for developing long-term relationships with customers and overseeing sales. You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.

Ultimately, you should be able to grow our business by building successful, long-term relationships with a key focus on delivering high standards of customer service and upselling.

**Responsibilities**:

- A. Relationship Management:

- Establish good working relationships with key customers
- Understand and maintain contact details with customers
- Support business reviews with customers
- Regular telephone/Teams calls with customers
- Establish and maintain customer price updates & price file management
- Conduct regular reviews of customer margin to maintain profitabilit
- B. Order Management:

- Part number creation
- Obtain up to date forecast information for key customers
- Process customer orders and ensure orders are progressed to support requirements
- Advise customer delivery dates on their Purchase Orders
- Analysis of customer schedules to ensure stock availability
- Support customer returns and raise credits as required
- Processing certification for spot orders
- Customer declarations (export) and creation of commercial invoices
- Creation and management of customer kits
- Creation of works orders for parts to be sent to platers, liaising with warehouse for despatch/receipt.
- Liaising with warehouse to ensure orders are despatched on time to your customers.
- Support AR department when needed to ensure outstanding invoices are paid.
- C. Drive Growth:

- Work with customers to solicit opportunities for growth
- Handle Request For Quotations (RFQ) from customers
- Collaborate with sourcing department to establish optimal solutions to secure growth
- Negotiate with customers establishing pricing and lead times
- D. Other Duties:

- Support the preparation of annual budgets
- Kanban/VMI set up and maintenance of Master File
- Regular Kanban/VMI reviews with key customers to identify any increase/decrease in usage, identify End of Life (EOL) parts and determine when parts become excess
- Any other duties as defined by management
- E. Scope of Work:

- Number of Customers Managed: 10-100
- Value of Sales Managed: $0.5-3M USD
- Number of Parts Managed: >1,000
- Customer Complexity: Low
- Contractual Relationship: Primarily PO Based
- Annual Growth Expectations:


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