Content Quality Analyst

Position Title: Content Quality Analyst, R&C Managed Services

Reports to: Manager, Quality Assurance, R&C Managed Services
- When you join Dow Jones you become part of one of the most dynamic news and information companies in the world. This position is part of DJ’s Data Strategy Group, which collects and integrates proprietary data and third-party licensed content, processing more than 500,000 articles a day from more than 35,000 news and business sources in 26 languages. Data Strategy also provides equity exchange data from 43 countries and creates content on markets, companies and people to help users identify business opportunities and manage risk._

**Job Summary**

The R&C Managed Services team is integral to Dow Jones Data Strategy. The R&C Managed Services leverages our market-leading research expertise and methodologies to assist organizations with data-related projects, providing value-added services to deliver projects on time and within budget.

As a Content Quality Analyst your primary responsibility is to perform daily risk reviews of screening alerts ensuring quality, effectiveness and overall efficiency of procedures and policies. As a Content Quality Analyst you will have the ability to consolidate multiple data sets from different sources and analyze the data accurately and efficiently. This role requires a high level of ownership and critical thinking. You will be collaborating closely with Screening Managers and you will also be in contact with clients and sales to ensure project requirements are clear and documented. You will be responsible for ensuring accurate, complete and up-to-date internal documentation as well as client-facing material related to R&C Managed Services.

We are looking for someone who is detail oriented, is passionate about data, enjoys working in a dynamic environment and has a professional attitude.

**You will**
- Perform Quality Control by ensuring a high level of quality in delivering risk and compliance solutions/ projects to clients.
- Collaborate and partner with Screening Managers and Data Analysts to proactively identify process improvements, capture business process requirements, and help translate these requirements into technical solutions to drive efficiency and improve data quality for the team
- Analyze data, perform research and share feedback to enhance our plans, processes and playbooks
- Assure all quality and operational reports to be accessible to all relevant stakeholders
- Prepare quality check and quality assurance reports, publish key trends or concerns, identify the root cause of problems and advise action points to plug all the gaps to mitigate risks
- Be responsible for ensuring accurate, complete and up-to-date internal quality-related documentation as well as client-facing material related to R&C Managed Services
- Perform testing of new or enhanced system and product functionality
- Support training of future members of staff
- Proficiency in data gathering, analysis and problem-solving

**You Have**
- Education to Bachelor’s degree level
- Proficiency in Data Analytics, Excel Knowledge including, Pivot Tables, Conditional Formatting, Advanced Formulas (arrays, lookups, logical, reference, and text functions), Excel Integration and Optimization
- At least 2 years of experience in any of the following: name screening, compliance audit, any AML/CFT related experience
- Great communication skills and fluency in English language
- Ability to take ownership of and work independently to manage multiple projects through to completion
- Detail-orientation, thoroughness, reliability and ability to prioritize required
- Analytical thinking, abstract reasoning, creative problem-solving, independent decision-making are a must
- Adaptability and willingness to learn new skills

**Preferred**
- Experience with Factiva, Dow Jones Risk and Compliance (or similar products) are considered an advantage
- Advanced knowledge in excel (VBA, Advanced Formulas)
- Automation, data visualization skills are a plus
- Financial Crime Professional Qualification (e.g. ACAMS) would be an added advantage

**APAC Benefits**
- Comprehensive Insurance & Retirement plans
- Paid Time Off and Leaves
- Education Benefits
- Family Care Benefits
- Career Growth Programs
- Access to Dow Jones Products
- Employee Referral Program
- Employee Well-being Support & Fitness Programs

Business Area: Dow Jones - Data & AI

Job Category: Data Analytics/Warehousing & Business Intelligence

Union Status:
Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, en