Information Technology Administrator

**The Role**

Why does the job/role exist?

The jobholder’s duty is to ensure that all the Secretariat staff use conveniently and efficiently use IT equipment and services provided by the organization. It includes not only preparing and providing user equipment, software and account but also helping to solve various issues that users encounter while using them. The jobholder backs up IT Manager for network and cybersecurity related matters so that the business continuity can be assured.

**Key Result Areas**

Key deliverables include:
a) User IT equipment and account management
- Working with IT Manager for Laptop/Desktop replacement
- Laptop/Desktop configuration for new and existing users
- Training/briefing for new users

b) User support and troubleshooting
- Troubleshoot hardware and software errors report by users, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Support various virtual meetings.

c) Assist in the IT infrastructure management
- Assist IT Manager in the operation & management of the Secretariat network.
- Support IT Manager in securing the cybersecurity of the organization.

d) Administrative tasks
- Inventories the IT assets and maintaining updated records of IT inventory lists
- Keeping the updated IT documentations for IT system’s operations and maintenances e.g. IT equip loan form

**3. Key Accountabilities/Duties**
- Laptop/Desktop configuration for new users
- User account creation and management
- IT troubleshooting and user responses including records
- Maintaining updated records of IT inventory lists
- Assistance in the operation and management of the Secretariat network infrastructure
- Assistance in the activities to enhance the cybersecurity level of the organization
- Keeping the updated IT documentations for IT system’s operations and maintenances
- Virtual meeting support for the Secretariat staff
- Appropriate training for other support staff and professional staff members, as required.
- Obtaining price quotations, issuing purchase requisition; maintain correspondence with vendors

**Ideal Profile**

**Skills Required**:

- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 1 year experience, ideally within a Network Engineer / Systems Engineer, Helpdesk / Technical Support or Database Administrator role.
- You have excellent communication and interpersonal skills.
- You are highly goal driven and work well in fast paced environments
- You are adaptable and thrive in changing environments
- You are a self-starter and demonstrate a high level of resilience
- Working Knowledge of IT systems, Microsoft 363, network, cybersecurity
- IT project management skill is plus

**Critical competencies**
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions & Procedures
- Adapting & Responding to Change
- Adhering to Principles & Values

**What's on Offer?**
- Work within a company with a solid track record of success
- Work alongside & learn from best in class talent
- Great work environment

**About us**

The APEC Secretariat is based in Singapore and operates as the core support mechanism for the APEC process. It provides coordination, technical and advisory support as well as information management, communications and public outreach services.

The APEC Secretariat performs a central project management role, assisting APEC Member Economies and APEC fora with overseeing more than 250 APEC-funded projects. APEC's annual budget is also administered by the APEC Secretariat.

The APEC Secretariat is staffed by 21 APEC Member Economies. In addition, professional staff fulfill specialist and support functions at the APEC Secretariat.

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