Information Technology

Roles & Responsibilities

Information Technology - End User Computing (EUC) Engineer

Job Description

The successful candidate will join the SIA Group's IT Infrastructure team, a dynamic and innovative environment that leverages cutting-edge technologies to deliver seamless IT services. In this role, you will play a pivotal part in driving the transformation of End-User Computing (EUC) through the integration of AI-driven solutions and automation, ensuring a secure, efficient, and future-ready IT infrastructure. Your responsibilities will include:

EUC Project Management and Delivery

· Collaborate with internal teams and external vendors to manage and deliver EUC projects on time and within budget.

· Integrate AI and automation tools to streamline workflows, improve efficiency, and reduce manual tasks.

Administration of Microsoft Technologies

· Administer, maintain, and support Microsoft technologies like Entra, Intune, and O365, optimizing them for performance and security.

· Develop and implement automated workflows for tasks such as user provisioning, patch management, software distribution, and compliance monitoring.

Device Management and Automation

· Manage and administer end-user devices (laptops, smartphones, tablets), ensuring they are secure, compliant, and up-to-date.

· Use automation tools to streamline updates, security patches, and compliance checks, reducing manual effort and improving efficiency.

Technical Troubleshooting and AI-Driven Solutions

· Troubleshoot technical issues related to end-user computing, leveraging AI-powered diagnostic tools to minimize downtime and enhance user experience.

· Use predictive analytics and machine learning models to proactively identify and address potential issues.

Technical Documentation and Knowledge Sharing

· Create and maintain detailed technical documentation, including user guides and training materials, using AI-based knowledge management systems.

· Ensure accuracy and consistency across all documentation with AI-powered tools.

Collaboration and IT Service Delivery

· Work closely with IT team members and other departments to ensure seamless delivery of IT services.

· Foster effective communication and teamwork to achieve shared goals.

Emerging Technologies and Innovation

· Stay updated on emerging technologies, particularly in AI and automation, and evaluate their potential for enhancing IT operations.

· Drive the adoption of AI and machine learning technologies to deliver innovative IT solutions.

Requirements

Educational Background:

· Bachelor's degree in Information Technology, Computer Science, or a related field.

Professional Experience:

· At least 3 years of hands-on experience in an EUC Engineer or similar IT Infrastructure role.

Technical Expertise:

· Strong troubleshooting skills for resolving complex technical issues.

· Familiarity with IT infrastructure technologies such as Networking, Virtual Desktop Infrastructure (VDI), AWS Cloud, and Information Security.

· Advanced proficiency in Microsoft technologies, including Entra, O365, and Intune.

Certifications:

· Industry-recognized certifications such as MCSE, CCNA/CCNP, AWS, ITIL, or equivalent are highly desirable.

· Certifications in AI, machine learning, or automation frameworks (e.g., Microsoft AI Engineer, AWS Machine Learning, UiPath) are preferred.

Communication and Collaboration:

· Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.

· Strong interpersonal skills to foster collaboration across teams and build relationships with internal clients.

Customer-Centric Mindset:

· Passion for delivering exceptional customer service, with a focus on enhancing user experience through AI-driven and automated solutions.

Continuous Learning:

· Proactive approach to staying updated on emerging technologies, particularly in AI, automation, and EUC, with a commitment to applying these advancements to drive organizational success.

Tell employers what skills you have

Information Security
Microsoft Technologies
Troubleshooting
Laptops
Interpersonal Skills
Exceptional Customer Service
User Experience
Administration
Predictive Analytics
Information Technology
IT Operations
MCSE
Networking
ITIL
Virtual Desktop Infrastructure

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