Customer Service Manager

1 week ago

Bukit Merah, Singapore AsiaPac Technology Pte Ltd Full time

**Responsibilities**
- Improve overall customer service experience, constant engagement with customers and facilitate organic growth within Service Centre.
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Mentor and develop inhouse team. Nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Ensure that onsite and inhouse team provide good customer service

**Requirements**:

- Minimum Degree or equivalent in Business Administration or related field
- Proven working experience as a Customer Service Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Experience in IT industry will be advantageous
- Polite and pleasant personality
- Strong coordination skills
- Good excel skills
- Able to communicate in English (written and verbal)

**Job Types**: Full-time, Permanent

**Salary**: $3,000.00 - $4,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Employee discount
- Free parking
- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

  • Customer Service Officer

    1 week ago

    Bukit Merah, Singapore EM Service Pte Ltd Full time

    **Responsibilities**: - Respond to customers’ queries and concerns with the aim of achieving first call resolution satisfactorily **Requirements**: - Minimally GCE ‘O’ Level / GCE ‘A’ Level certificate / NITEC graduate or equivalent - Able to communicate fluently in English and at least one other language to attend to non-English speaking...

  • Part-time Customer Service Officer

    3 days ago

    Bukit Merah, Singapore Safra National Service Association Full time

    **We are hiring Part-Time Customer Service Officer (E1 CSO) EnergyOne Gyms - SAFRA Mount Faber** **Job Scopes**: - Mend SAFRA EnergyOne gym counter. - Provide SAFRA EnergyOne gym members with excellent Service Quality. - To assist members and guests on queries pertaining to SAFRA EnergyOne Membership and gym usage. - Collect all fee payments due to SAFRA...

  • Customer Relations Assistant

    1 week ago

    Bukit Merah, Singapore EM Service Pte Ltd Full time

    **Responsibilities**: - Handle phone calls from residents - Perform counter duties and general administrative work (e.g. prepare reports, follow up on cases, etc.) **Requirements**: - GCE ‘O’ / ‘A’ Level/ NITEC / HNITEC in Office Skills, Business Admin or Other related courses - Possess good communication and customer service skills - Meticulous...

  • Part-time Customer Service Officer

    2 weeks ago

    Bukit Merah, Singapore Safra National Service Association Full time

    **We are hiring Part-Time Customer Service Officer (E1 CSO) EnergyOne Gyms - SAFRA Mount Faber** **Job Scopes**: - Mend SAFRA EnergyOne gym counter. - Provide SAFRA EnergyOne gym members with excellent Service Quality. - To assist members and guests on queries pertaining to SAFRA EnergyOne Membership and gym usage. - Collect all fee payments due to SAFRA...

  • Part-time Customer Service Officer

    6 days ago

    Bukit Merah, Singapore Safra National Service Association Full time

    **We are hiring Part-Time Customer Service Officer (E1 CSO) EnergyOne Gyms - SAFRA Mount Faber** **Job Scopes**: - Mend SAFRA EnergyOne gym counter. - Provide SAFRA EnergyOne gym members with excellent Service Quality. - To assist members and guests on queries pertaining to SAFRA EnergyOne Membership and gym usage. - Collect all fee payments due to SAFRA...

  • Customer Service Officer

    3 days ago

    Bukit Merah, Singapore Ademco (Far East) Pte Ltd Full time

    **Highlights**: - **Health insurance**: - **Dental reimbursement**: - **AWS + Performance Bonus**: - **Friendly environment**: - **Multiple buses to town**: - **Upcoming Havelock MRT Station (TE16) just outside our office** **Job Summary**: The Customer Service Officer is an expert in account activities management focusing on delivering excellence to...

  • Customer Service Officer

    2 weeks ago

    Bukit Merah, Singapore Ademco (Far East) Pte Ltd Full time

    **Highlights**: - **Health insurance**: - **Dental reimbursement**: - **AWS + Performance Bonus**: - **Friendly environment**: - **Multiple buses to town**: - **Havelock MRT Station (TE16) just outside our office** **Job Summary**: The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure...

  • Customer Service

    2 weeks ago

    Bukit Merah, Singapore Globalink Electronics Full time

    * Processing of PO & Invoices - Liaising with suppliers on deliveries to ship in/out parts on time - Filing of documents - Possess initiatives and meet datelines - Ability to handle Chinese speaking customers & suppliers - 5 days work week - Min 1 year of working experience - Min "O" Level **Job Types**: Full-time, Permanent Pay: $2,200.00 - $2,400.00 per...

  • Customer Service Agent

    7 days ago

    Bukit Merah, Singapore RE SUSTAINABILITY CLEANTECH PTE. LTD. Full time $21,600 per year

    Job Overview:We are looking for a dedicated Customer Service Agent to handle inbound and outbound calls related to car park issues, as well as other services such as waste management and public cleaning. The ideal candidate should be an active listener with excellent problem-solving skills, able to maintain professionalism while assisting customers,...

  • Customer Service Executive

    2 weeks ago

    Bukit Merah, Singapore UniOracle Alliance Full time

    **Job Title: Clients Servicing Executive** **Job Type: Part-Time** **Working hours: Monday-Friday** **Salary: $15-$18/hr** **Key Responsibilities**: Build and nurture strong relationships with existing customers. Ensure every customer receives personalized service that consistently exceeds expectations. Manage and coordinate the distribution of gifts...