Sales Associate

2 days ago

Singapore MERCANTILE PACIFIC ASIA PTE. LTD. Full time

3 years exp

**Roles & Responsibilities**

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales.

What is a Sales Associate - What does he/she do?

Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions.

You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

**Responsibilities**:
1) Ensure high levels of customer satisfaction through excellent sales service

2) Assess customers needs and provide assistance and information on product features

3) Welcome customers to the store and answer their queries

4) Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

“Go the extra mile” to drive sales

5) Maintain in-stock and presentable condition assigned areas

6) Actively seek out customers in store

7) Remain knowledgeable on products offered and discuss available options

8) Process POS (point of sale) purchases

9) Cross sell products

10) Handle returns of merchandise

11) Team up with co-workers to ensure proper customer service

12) Build productive trust relationships with customers

13) Comply with inventory control procedures

14)Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

**Requirements**:

- Proven work experience as a Sales Associate, Sales Representative or similar role
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Basic Math skills
- Working knowledge of customer and market dynamics and requirements
- Track record of over-achieving sales quota
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High school degree; BS degree in Marketing or related field would be a plus.

**Benefits**:

- Private Health Insurance
- Training & Development
- Performance Bonus

MERCANTILE PACIFIC ASIA PTE. LTD.

Mercantile is one of the world’s largest open market distributors for mobile phones and electronics, specializing in emerging economies. Having forged valuable relationships with manufacturers, telecom operators, wholesalers and retailers in over 40 countries, we serve them with customized solutions through our network of 8,000 B2B partners.

Ranked 3 years continuously on the “Enterprise 50” awards for the largest private companies in Singapore, in conjunction with KPMG and the Singapore Government.

One of the first in the industry to be accredited with the prestigious ISO: 28000 certification in “supply chain security management system.”

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