Senior Deal Desk Analyst, Deal Strategy

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day - we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

**About the Role**:
Confluent is growing at an incredible rate with a large amount of our growth taking place working with our Marketplace Cloud Providers. We are looking for a Marketplace Sr. Analyst to join our team to support Marketplace opportunities and processes within Sales Operations. Reporting to the Director of Deal Strategy Operations, you will have an opportunity to work cross-functionally throughout our organization on a variety of projects that support the marketplace deal processes. For this role, an analytical, problem-solving mindset with attention to detail are imperative, along with strong communications skills.

**What You Will Do**:

- Be the main point of contact for deal approvals and escalations and meet specified metrics and service levels while serving for deal approvals and escalations to internal stakeholders.
- Engage with Business Unit, Legal, Credit, Revenue Assurance, Audit and Compliance, Order Management, Sales Operations, and Customer Success Manager for seamless deal processes.
- Utilize SFDC CPQ to ensure Quotes and Contracts adhere to internal policies and procedures.
- Provide in-quarter deal status updates and communication to sales finance and sales management.
- Manage Marketplace transactions throughout their life-cycle. Work with cross functional teams to facilitate the deal process for Marketplace opportunities, including the eligibility requirements, implementation and documentation. Work at both the strategic and tactical levels.
- Manage the development of customer relationships through the Marketplace. Directly engage with customers, external third parties and internal stakeholders to ensure a successful onboarding process to the Confluent cloud on each Marketplace platform.
- Engage with Engineering, Product, and Finance teams to optimize the processes between Confluent and the Cloud Provider and expand Marketplace functionality.
- Drill into Marketplace transactions that require customer-specific activities or changes, including engaging internal teams to find solutions and coordinating with external Cloud providers to effect the required changes.
- Assist in overseeing the Marketplace strategy, management, forecasts, and results. These include developing reports for short and long term objectives, customer metrics, and overall performance of each Solution Provider.
- Provide on-going strategic insights and recommendations via monthly reports of each Solution Provider and putting into place action items to ensure efficiency of the overall Marketplace channel

**What You Will Bring**:

- 4+ years of experience in Deal Desk, Pricing, Sales Finance, Sales Operations, or Revenue role within the Enterprise Software/SaaS industry.
- Proven success in collaborating with internal business units and cross-functional teams.
- Excellent interpersonal skills, both verbal and written, with the ability to articulate complex issues and troubleshoot them
- Good understanding of revenue recognition rules
- Excellent analytical skills in process documentation and process improvement, with exceptional communications skills and experience in customer-facing roles. Proven ability to take leadership role in handling potentially challenging and politically important customer situations
- Experience advising SaaS, On-Prem, and/or Marketplace models to Sales teams

**Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.