Tcm Clinic Manager
1 week ago
**Responsibilities**
- Oversee daily operations to ensure smooth clinic workflow.
- Coordinate with practitioners, receptionists, and support staff.
- Implement and maintain clinic policies and procedures in alignment with TCM practices.
- Lead, mentor, and support clinic staff to deliver quality patient care.
- Conduct regular training and development for staff.
- Manage staff schedules and performance evaluations.
- Ensure high-quality patient care and an excellent experience.
- Handle patient inquiries, feedback, and concerns.
- Maintain patient confidentiality and accurate treatment records.
- Oversee clinic financials, including budgeting, cost control, and revenue generation.
- Monitor clinic expenses and assist with pricing strategies.
- Ensure timely and accurate billing and financial reporting.
- Work with marketing teams to promote clinic services.
- Engage in outreach initiatives to educate the community about TCM.
- Develop partnerships with local wellness centers, corporate wellness programs, and healthcare providers.
- Ensure compliance with healthcare regulations, safety standards, and licensing requirements in Singapore.
- Stay updated on industry trends and ensure the clinic remains competitive and compliant.
- Oversee clinic management software and systems.
- Identify opportunities for process improvement and technological advancements.
**Requirements**:
- Bachelor’s degree in Accountancy, Business Management, or related field.
- Certifications in TCM is a plus.
- Minimum of 3 years’ experience in clinic management or healthcare administration, preferably in TCM or wellness settings.
- Proven leadership experience managing clinic operations and teams.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Financial literacy, experience with budgeting, cost control, and financial reporting.
- Experience with clinic management software and Microsoft Office Suite.
- Passion for holistic health and Traditional Chinese Medicine.
- Patient-focused with a commitment to high-quality service.
- Ability to adapt in a fast-paced, dynamic environment.
- Ability to handle pressure and changing business needs.
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