Despatch Consultant

3 days ago

Singapore SG 400 CIBT Singapore PTE Ltd Full time

**Responsibilities**
- Handle despatch entry escalations as they arise, resolving the issue successfully with the client, or

referring to your manager
- Maintain deep content knowledge on all aspects of CIBT’s business process to complete orders, systems capabilities and CIBT policies and procedures
- Adhere to office process flows that ensuring maximum efficiencies and productivity
- Oversee and manage passport logistics for CIBT to ensure correct submission, collection, Quality Control and return of client’s passports and documentation
- Ensure the cash flow process is correctly reconciled and all embassy submissions and collections are accounted for
- Maintain performance standards to ensure quality service and optimal performance. Quantitative

metrics will include, but are not limited to number of orders completed, number of orders drafted
- Ensure that all files are reviewed and despatch arrangements finalized (drafted) for the following

working day
- Be flexible in shift rotation to create a true sense of team work
- Work closely with other areas across the business, to support ongoing improvements and provide input into strategic and tactical plans that enhance, expand and improve our overall customer service

and the quality of CIBT Visas’ offering
- To undertake all other reasonable duties as requested by the Despatch Coordinator, Team Lead, Director
- Ensure that all required travel documents are returned to the traveler in accordance with their date

required
- Ensure Health and Safety policy is understood and correctly implemented within the team
- To work with professionalism, honesty and integrity maintaining confidentiality
- To treat people fairly, with respect, impartially and consistency

**Competencies**

The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process.
- Working with people
- Delivering results and meeting customer expectations
- Deciding and initiating action
- Coping with pressures and setbacks
- Adhering to principles and values

**Skills and Experience**

**ESSENTIAL**
- Proven excellent written and verbal communication skills
- Ability to work the demanding hours required of the role
- Ability to walk, ride, or drive to consulates
- Possible use of public transportation
- Possible use of personal or company vehicles

**DESIRABLE**
- Previous despatch experience
- Proven strong analytical ability
- Multi-lingual

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