L2 Support

1 week ago

Singapore 3 CUBED BUSINESS CONSULTING PTE. LTD. Full time

**Background**:
**Responsibilities**:
Production Support
- Manages day-to-day incidents/service requests and problems in the IT environment
- Responsible for resolving incident/service request/problem tickets and coordinate incidents solving activities
- Ensuring all SLAs defined for Production Support are met
- Establish and build collaborative working relationship with business users, development team and IT partners
- Provides on-call support for the production environment

Monitoring and Escalation
- Ensures health checks, system connectivity, consistency and data integrity are performed as per schedule.
- Monitoring of production environment to ensure system availability.
- Provides timely escalation/update to management and prepare post mortem analysis
- Proactive reviews of the production batches and identify areas to improve system performances

**Requirements**:

- Knowledge of ITIL concepts
- Technical knowledge with LINUX/UNIX systems and J2EE based apps servers is necessary
- Functional/technical knowledge in the area of Channels/Digitalization (e.g internet banking services, client output/document generation)
- Good understanding and frequent usage of MYSQL or Oracle on different database platforms is preferred
- Knowledge of performance monitoring tools is an added advantage

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