Collections Associate

5 days ago


Singapore HSBC Full time

**Some careers shine brighter than others**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a **Collections Associate - GRF.**

**Principal Responsibilities**
- Critically assess each case where retail customers are found to be experiencing difficulty in meeting financial obligations to the bank
- Service our customers in a manner that promotes customer belief that HSBC can help them during a period of financial difficulty
- Provide our customers the confidence that HSBC understands their specific situation and concerns
- Agree appropriate solutions to meet our customers’ needs, which are positive, sustainable, and based on a clear understanding of each customer’s individual affordability and circumstances
- In the course of servicing our customers, Collections staff will seek to determine if there are issues of vulnerability and progress special handling of individuals when appropriate
- Adhere to regulatory requirements and Collections policies

Requirements
- Fresh graduate may apply
- Job holder should possess relevant experience, if any and is able to manage and review delinquent/revoke/written off RBWM both Secured & Unsecured accounts by recommending an effective Collections actions reflecting a balanced approach towards limiting financial losses such as control flow through prior to write-off and Maximize Recoveries
- Handle all accounts impacted by MAS Regulatory Change, non-English speaking calls transferred from Offshore Team and Debt Restructuring Requests
- Monitor and supervise External Debt Collections Agencies (DCA), Legal Recovery Law Firm in carry out HSBC values and Protect HSBC Data at all times
- Manage/Review draft response on exceptional collections cases such as customers’ feedback, MAS letter
- Participate in UAT, take on adhoc projects or any assignments over and above the given portfolio
- Liaison with external parties such as Lawyer, Credit Counselling Singapore, Associations Banks of Singapore, MAS and HSBC overseas counterparts

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.



  • Singapore REVO FINANCIAL PTE. LTD. Full time

    **About Revo Financial Established in 2018, Revo Financial is an innovative financial solutions provider for both businesses’ and individuals’ automotive needs. We leverage technology for automated processing to bring efficiency and a seamless and simple experience for customers. We are driven to be the next evolution of the autos financial business and...

  • Collections Analyst

    5 days ago


    Singapore CHOCO UP SG PTE. LTD. Full time

    As an Collections Analyst, you will assist the Senior Associate in taking ownership of invoicing customers, processing payments, and reconciling customer accounts. Your role will involve ensuring timely follow-up on overdue payments and handling customer inquiries regarding billing. You will collaborate with internal teams, maintain accurate records, and...

  • Collection Officer

    1 day ago


    Singapore Atradius Full time

    Atradius The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. **Job responsibilities**: Collect overdue...


  • Singapore TaF.tc Full time

    TaF.tc is looking for a detailed and structured **Customer Collections Associate** who is interested in analysing data, great with customers and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our...


  • Singapore Integrated DNA Technologies (IDT) Full time

    Prepare and manage consolidated statement for customers’ accounts. Work with clients to collect outstanding debts, while ensuring that monthly DSO target is being met. Identifies slow moving accounts to management and noting key details so that delinquent debts are escalated for intensive follow up. Documents all correspondence with client regarding...

  • Collections Associate

    2 weeks ago


    Singapore HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...


  • Singapore HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...


  • Singapore Marriott Vacations Worldwide Full time

    **Job Summary** Reporting to the Associate Director Financial Services, the Collections Executive will primarily perform collection functions and maintain the finance contracts. He/She will resolve any financial disputes in a diplomatic and professional manner and is expected to perform other related receivable functions. While carrying out the job, he/she...

  • Collections Executive

    2 weeks ago


    Singapore Marriott Vacations Worldwide Full time

    Job Summary The Collection Associate is also required to perform administrative duties for the Collections Team in Singapore and other regional sites if necessary. Core Work Activities Contacting members for delinquent maintenance fees Education and Experience Minimum GCE ‘O’ Levels Well-organised and has a keen eye for detail Highly...

  • Credit Associate

    5 days ago


    Singapore ZETL PTE. LTD. Full time

    **What we're looking for**: Lead the collections function in the credit team at Zetl. As the company expands its product range and grows throughout the region, you’ll have great exposure to new markets and gain great experience in the fintech lending & payments sector. **Responsibilities**: - Reviewing our collections pipeline and ensuring timely...