Sr Operation Mgmt Specialist

**General Information**:

- Req #
- WD00087272
- Career area:

- Information Technology
- Country/Region:

- Singapore
- State:

- Central Singapore
- City:

- SINGAPORE
- Date:

- Friday, August 22, 2025
- Working time:

- Full-time

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
**Job Title: AWS and Azure IT Consultant - L2 (Cloud Operations Support)**

**Location**:Singapore (Onsite)

**Employment Type**:Permanent

**Job Summary**:
**Key Responsibilities**:
**Cloud Operations Support (Primary - Day-2)**:

- Manage AWS infrastructure, including EC2, RDS, S3, CloudWatch, Systems Manager, and VPC components.
- Perform daily health checks, monitoring, patching, and backup tasks.
- Troubleshoot and resolve incidents, including system performance issues, using AWS native tools and logs.
- Handle service requests, access controls, IAM policies, and change requests through ITSM platforms (e.g., ServiceNow).
- Support multi-account and multi-VPC cloud environments with tagging and cost optimization practices.
- Collaborate with Security and SOC teams on incident response and governance.
- Participate in DR drills and maintain environment documentation and SOPs.

**Cloud Deployment & Project Support (Secondary - Day-1)**:

- Support infrastructure provisioning using AWS and Azure.
- Help with virtual machine and database migration activities to AWS or Azure.
- Support onboarding of new systems, services, or enhancements to existing cloud setups.

**Key Requirements**:
**Technical Skills**:

- Strong hands-on experience with AWS services: EC2, S3, RDS, VPC, IAM, CloudWatch, Systems Manager, CloudTrail, ELB, Route 53, Lambda.
- Working knowledge of Azure: VMs, Storage, Monitor, RBAC, Azure AD.
- Infrastructure as Code (IaC): Terraform and/or AWS CloudFormation.
- Scripting for automation: Bash, PowerShell, or Python.
- Familiar with ITIL practices (Incident, Problem, Change Management).
- Experience with backup, patching, and OS hardening based on CIS benchmarks.

**Certifications (Preferred but not Mandatory)**:

- ** AWS Certified SysOps Administrator - Associate**:

- ** AWS Certified Solutions Architect - Associate or Professional**:

- ** Microsoft Certified: Azure Administrator Associate**:

- **Microsoft Certified: Azure Solutions Architect Expert**:

- **ITIL v3 or v4 Foundation**

**Experience**:

- 3 to 6 years of relevant experience in cloud support and deployment.
- At least 3 years of hands-on operational experience in production AWS environments.
- Prior experience in projects involving Singapore Government or Public Sector is **highly desirable**.
- Familiarity with GCC/GovTech architecture, data classification policies, and IM8 framework is a strong advantage.

**Soft Skills & Work Attributes**:
**Customer & Stakeholder Management**:

- Professionalism in managing demanding or high-stress customers.
- Ability to handle escalations, provide proactive communication, and restore customer confidence during incidents.

**Communication & Collaboration**:

- Clear written and verbal communication with both technical and non-technical stakeholders.
- Skilled in creating technical documentation, SOPs, and operational runbooks.

**Ownership & Accountability**:

- Strong problem-solving skills and a proactive mindset.
- Able to take ownership of issues from identification to closure with mínimal supervision.

**Adaptability & Time Management**:

- Calm under pressure and capable of prioritizing multiple tasks effectively.
- Flexible and responsive to changing project scopes or operational demands.

**Team Player**:

- Collaborative with cross-functional teams including DevOps, Security, and Network teams.
- Willingness to mentor junior team members and contribute to a knowledge-sharing environment.

**Additional Information**:

- Must be **eligible to work in Singapore** and willing to undergo **security clearance**.
- Willingness to support **off-hours incidents or on-call rotations** for critical workloads.

**Additiona