Business Intelligence Analyst, Commercial

1 week ago


Singapore DHL Full time

**Business Intelligence Analyst, Commercial Operations, CSI, AP**

**Role Purpose**:

- Provide value-adding operational performance reporting to CSI customers and management.
- Analyze operational processes and data to identify root causes for trends and issues.
- Proactively offer recommendations for issue resolution and process improvements to Customer Managers, Commercial Operations and Stakeholders.

**Accountabilities**:

- Provide operational performance reporting to CSI customers and management on a regional and global level, following agreed and optimized processes.
- Verify and ensure that the services provided by DHL are measured against agreed key performance indicators.
- Analyze operational processes and data, to identify root causes for trends and issues at customer, sector/industry, or product level.
- Proactively offer recommendations for issue resolution, structural service and process improvements and/or cost reductions to CSI Customer, Customer Managers and Stakeholders/Management.
- Provide CSI customer teams and Stakeholders/Management with operational data and information needed for regular or ad-hoc business review meetings with customers or DHL Business Units.
- Provide CSI customer and RFQ teams with operational data and information needed for RFI/RFQ's.
- Actively support decision making processes, service and system development or improvement initiatives in CSI or Business Units with knowledge and expertise.
- Proficiently use a variety of reporting and analysis systems made available by CSI and Business Units.
- Plan and manage the distribution of reports per agreed timelines.
- Support the CSI Business Systems & Information teams with the development of standardized and customized reporting solutions.
- Acquire, maintain and document (Work Instructions) functional knowledge and expertise on the global, regional & local DHL product portfolio and organization, financial, operational and information processes, key performance indicators and business rules.

**Education / Qualification / Certification / Requirements**:

- University degree or equivalent level of education/experience in the logistics/transportation industry
- Minimum 2 years’ experience in business analysis, advance data analytics, machine learning, trending experience in the logistics industry
- Excellent analytical skills
- Creative, innovative, problem solving thinking
- Good understanding of the DHL organization, products, customers and markets
- Effective planning and organizing of multiple tasks within deadlines
- High proficiency (certification preferred) with common office and reporting/analysis software (e.g. Excel, VBA Macros, Access, Crystal, MyBI, PowerBI, Uipath, SQL, R Programming).
- Certification and experience in First Choice/Six Sigma or other quality management methodology is desirable
- Good written and spoken communication skills



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