Specialist, Distributor Care

4 days ago

Singapore HSBC Full time

**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a** Specialist, Distributor Care.**

**Principal Responsibilities**
- Service distributors professionally with the objective of exceeding expectations with the service provided
- Resolve distributors’ problems, proactively and reactively, based on ability to identify and interpret service issues properly
- Able to multi-task with familiarity of Distributor Care and Operations
- To ensure that the 2nd level tasks are tracked and managed in accordance with the SLAs set

Feedback to Life Operations Team
- Collate & build Knowledge Management of Life Operations
- Provide feedback on Operations areas to improve from data / information gained by Distributor Care via Quality Committee
- To be involved in projects and UAT on customer related topics from time to time
- Other responsibilities and assignment delegated by the Manager/HOD

Requirements

**Requirements**:

- Diploma/ Degree in any field
- 2 - 3 year’s working experience in Life Insurance Operations and familiar with Life & Health processes and possess experience in the related servicing support
- Experience in call centre or distribution support would be beneficial
- Positive working attitude with minimum supervision
- Team player with ability to multi-task and follow up with teams/distributors
- Able to work effectively under pressure and meet SLAs
- Good interpersonal and communication skills
- Good verbal and written communication skills required

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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