Technical Services Manager

6 days ago

Singapore KRIS INFOTECH PTE. LTD. Full time

**Job Description**:

- Align organizational IT strategy with customer experience strategy while continually helping improve operation policies, standards, and procedures.
- Actively engage in hands-on technical tasks, leveraging your expertise to contribute to project success.
- Lead and manage geographically distributed teams of technical professionals, providing guidance, mentorship, and support. Constantly look for ways to improve technical skills within the team.
- Engage and/or facilitate periodic training for the technical team.
- Conduct code reviews to ensure code quality, maintainability, and security.
- Oversee the planning, execution, and delivery of projects within established timelines and budgets aligned with Actimize delivery methodology.
- Collaborate with cross-functional teams to ensure project goals align with overall business objectives.
- Serve as a primary technical point of contact for clients, understanding their technical requirements and client concerns and proactively identify opportunities for service improvement.
- Allocate resources effectively, balancing workloads and skillsets within the team.
- Collaborate with HR to recruit, onboard, and train new team members.
- Implement and enforce quality standards for technical deliverables, ensuring adherence to best practices.
- Strive to build efficiencies, repeatable processes, and best practices on implementations.
- Collaborate with product management on defining new product features.
- Support sales and pre-sales on new opportunities and leads. Provide consultation to prospects and clients on best practices on the technologies to adopt.
- Work with presales teams to design and present possible solutions to potential new customers, as well as help with RFI/RFP responses.

**Requirements**:

- Someone who has team leading experience. Someone who is technically strong.
- Coming from the vendor background and is familiar with the banking industry.
- Previous experience in leading a technical team.
- Demonstrated ability to inspire and motivate a team toward achieving common goals.
- Financial Services experience is a must, preferably in the Financial Crime and Compliance domain.
- Strong experience in designing and delivering Enterprise solutions to Tier 1 organizations with end-to-end experience and expertise.Experience in client-facing roles, with the ability to understand client needs, build strong relationships, and address concerns effectively in a Consulting or
-Professional Services capacity.
- Demonstrated ability to adapt to evolving technologies and industry trends, ensuring that the team stays current and leverages the latest advancements.
- Customer facing experience, preferably in -Domestic travel required (up to 15%)
- BA degree in Computer Science or related field or relevant experience (advanced degree a plus)

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