Av Deployment Engineer

2 weeks ago

Singapore Regent Technology Solutions, LLC. Full time

**Summary**

**What you’ll do**:

- Establish relationships with EMEA and APAC offices and act as the first point of contact for all AV Escalation needs.
- Maintain AV technologies in conference rooms and event spaces.
- Collaborate with integration vendors or manufacturers to resolve issues quickly and ensure service level agreements are being met.
- Track any bugs or system malfunctions while providing strong documentation of issues for team awareness.
- Develop proactive procedures for periodic system updates, testing and validation of functionality for all AV equipment.
- Collaborate with Event Ops team to provide pre/duration/post event support when necessary and keep event spaces well organized at all times.
- Provide documentation and cross training for Event Ops team members on basic troubleshooting procedures, as well as best practices.
- Identify when equipment replacement purchases are needed and escalate to corresponding team members.
- Maintain warehouse inventories.
- Provide support to AV Deployment Engineers including following up on punch list items with integration vendors on regional builds and commissioning event spaces.
- Maintain system configuration files and infrastructure “As-Builts” in collaboration workspaces such as Google Drive.
**What we’re looking for**:

- 3-5 years of previous work experience in a similar role and minimum high school diploma.
- Proficiency with troubleshooting enterprise and professional AV technologies including Crestron, Extron, Biamp, Yamaha, Shure.
- Familiarity with VTC platforms including Google Hangouts, Zoom and UberConference.
- A command knowlege of AV transmission protocols including UDP, H.323, VoIP and SIP.
- Expertise in MAC OSX, Chrome OS and PC platforms.
- Strong Communications skills - written and oral.
- Proven ability to prioritize and manage multiple tasks, and ever-changing schedules and priorities.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
Willingness to travel:

- 25% (preferred)

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