Av Engineer

**WHO WE ARE**:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

**POSITION OVERVIEW**:
**WHAT YOU WILL DO**:

- Lead the design, deployment, and commissioning of capital AV projects within APAC, ensuring they adhere to high-quality standards and performance benchmarks.
- Collaborate with diverse teams across the organization to ensure AV initiatives align with strategic objectives.
- Create and maintain detailed documentation for AV systems and workflows, ensuring accessibility and transparency for all stakeholders.
- Deliver training and guidance to users, empowering them to effectively utilize AV technologies.
- Provide Tier 2 and Tier 3 support for video conferencing and collaboration platforms, working closely with the operations team to resolve issues.
- Troubleshoot and resolve problems related to video conferencing platforms such as Zoom and Microsoft Teams.
- Support a range of collaboration tools, including Microsoft Copilot and emerging AI-driven technologies, to boost efficiency and productivity.
- Lead Technology pilot programs to evaluate and assess new AV solutions, focusing on their usability, scalability, and impact on the user experience.
- Offer detailed insights and actionable recommendations based on pilot program findings.

**WHAT YOU WILL NEED TO SUCCEED**:

- 3+ years of experience in commercial AV gained from a corporate environment
- Experience in AV technology design for new and space enhancement projects
- Experience in deployment of digital virtual solutions such as One-drive, whiteboarding, and products in the Microsoft suite
- Proven track record in initiating & leading different experimental pilot projects to identify the best available solutions
- Experience in global deployments of AV systems and technologies
- Experience in IPTV and Digital Signage solutions, lifecycle management and advanced configuration
- Good understanding of today's AV technology and trend in the market
- Implementation experience within conference spaces, training facilities, event spaces and more
- Advanced knowledge of video conference tools and troubleshooting (Zoom, MS Teams, etc.)
- Audio DSP, video processing, control system platform proficiency (i.e. Biamp, Q-Sys, Extron, Crestron)
- Experience with remote management of AV vendors
- Strong communication and reporting skills - to collaborate and network effectively with diverse audience
- Ability to be flexible, and to learn in a fast-paced environment
- A solid understanding of virtual event-based software solutions
- Experience with technology lifecycle planning
- Experience with the creation of "How-to" documentation
- EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor._