Customer Protection Manager-risk and Security

2 weeks ago


Singapore Lazada Full time

Location:
**Singapore**
- Department: Finance/Legal- Location: Singapore- 1. Develop and implement customer protection policies, rules, and procedures to ensure a secure and trustworthy trading environment on the platform.
2. Analyze customer complaints and disputes, providing timely resolutions while maintaining a high level of customer satisfaction. Including provide strategies on how to improve system capability.
3. Collaborate with cross-functional teams, including Legal, Customer Care, and Operations, to identify and mitigate potential fraud and policy violations
4. Design the right approach that can mitigate the root cause of an issue

**Job Requirements**
- 1. Bachelor's degree in Math, Data Science or Accounting
2. Minimum of 3 years of experience in customer protection, fraud prevention, or a similar role within the e-commerce industry.
3. Solid understanding of consumer protection laws and regulations, particularly in the context of online marketplaces.
4. Excellent analytical skills with the ability to identify patterns and trends in customer behavior and transactions.
5. Strong communication and interpersonal skills to effectively engage with customers and internal stakeholders.
6. Adaptability to work in a fast-paced, and ability to handle sensitive information with confidentiality.



  • Singapore Military Security Department Full time

    **What the role is** - You will be part of a team that formulates protective security policies for MINDEF/SAF. **What you will be working on** - You will work with stakeholders to ensure that security policies are effective, updated and relevant to safeguard MINDEF/SAF information. You will work with other teams to develop alternate security enablers to...

  • Security Supervisor

    3 weeks ago


    Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesHIRING: Full-Time Day Shift Security Supervisors Location: 10 Seletar Aerospace Heights Salary: $3,500 – $3,600 (Gross) Shift Details:• 12-hour shift (0800hrs – 2000hrs)• 24 days per month (5/6/5/6 rotation) Benefits:• Annual Wage Supplement (AWS)• Comprehensive Medical Coverage• Medical & Annual Leave Entitlements...

  • SECURITY OFFICER

    1 week ago


    Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time

    We're Hiring Security Superstars! Are you ready to join a fantastic team dedicated to safety and security? Security & Risk Solutions is looking for passionate individuals to help protect our key locations in Singapore! We have exciting full-time opportunities available at: Singapore Expo What You Could Earn (Gross Salary): Security Officer (SO): S$3,000 ...

  • Assistant Director

    7 days ago


    Singapore Military Security Department Full time

    **What the role is** - You will lead a small team to provide security consultation service and conduct security assessments to uphold security for MINDEF/SAF. **What you will be working on** - You will lead a team to engage stakeholders to conduct risk assessments and provide advice to co-create security solutions. You will also lead teams to conduct...


  • Singapore MHA - Internal Security Department (ISD) Full time

    **What the role is** - ISD confronts and addresses threats to Singapore’s internal security and stability. For over 70 years, ISD and its predecessor organisations have played a central role in countering threats such as those posed by foreign subversive elements, spies, racial and religious extremists, and terrorists. A fulfilling and rewarding career...


  • Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time

    Overview We\'re Hiring Security Superstars!Are you ready to join a fantastic team dedicated to safety and security? Security & Risk Solutions is looking for passionate individuals to help protect our key locations in Singapore!Locations Changi Business Park Marina Bay What You Could Earn Senior Security Officer (SSO): S$3,330What to Expect You\'ll...


  • Singapore Military Security Department Full time

    **What the role is** - You will be part of a team that conducts audits and evaluates risk-handling of MINDEF/ SAF’S information. **What you will be working on** - You will be part of a team to formulate and review risk assessment frameworks and indicators; conduct security risk assessments of industries and qualify industries and facilities to handle...


  • Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time

    **General Summary - The APAC security project engineer is responsible for providing project and program management for all aspects of APAC security projects and programs. - The primary focus of the role will be in managing the deployment of technology driven physical security solutions such as access control, CCTV and intrusion detection. - The role will...


  • Singapore Aikido Security Full time $80,000 - $120,000 per year

    We're taking on the crusty global cyber market, the "no-BS" security platform for devs. In the past, only large enterprises needed to worry about security. Today, cybersecurity has become the top concern of 75% of all CEOs, from startups to enterprises. This means more work for developers, who need to become security experts and ensure their platforms are...

  • Operation Executive

    2 weeks ago


    Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time

    **Operations Executive (Security Industry)**: - Join a growing team where your leadership and expertise make a real difference on the ground.We're looking for a hands-on, reliable Operations Executive to oversee and support our daily security operations across assigned contract sites. This role is ideal for someone who takes ownership, stays calm under...