Senior Consultant, Client Success

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**

Job Description**
Team Summary**:
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to support client implementation of Visa products and services globally, Client Services is also responsible for a host of critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
**What Account Manager does at Visa**:
As the Account Manager supporting Regional Clients, you will be leading Client Services operational and processing engagements. In this role, you are expected to:

- Be the functional expert for client's processing and operational business
- Lead complex cross-regional or cross-functional client service delivery initiatives and work towards achieving client and key stakeholder acceptance of deliverables
- Understand key market/enterprise initiatives and consult with Account Executives, Country Teams, Snr Managers, Product Teams and Clients to support delivery and ensure readiness
- Ability to support and resolve critical issues. Resolving such issues requires in-depth experience, crisis management capabilities, coupled with critical decision-making aptitude
- Provide insight and input within cross functional Visa organizations for new or changing products and services which may impact the supporting clients
- Act as liaison for the clients, provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support. Provide technical expertise to clients to help structure programs
- Ability to support and resolve critical issues. Resolving such issues require in-depth experience, crisis management abilities coupled with critical decision-making aptitude which is expected for this role
- Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization
- Manage non-routine, complex processing and change requests, as well as tactical and strategic client initiatives
- Understand and support market strategies, develop and track account plans
- Sustains and enhances key relationships with client technical and operational staff and management
- Collaborate with internal stakeholders to meet market or client specific needs
- Provide proactive operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing and settlement, back-office processing)
- Proactively partner with assigned Account Executives to identify additional business opportunities, drive value-added services and implement recommendations to increase service quality, revenue and efficiency.
- Stay current with industry and client trends and maintain a strong knowledge of Visa products and VisaNet services
- Ability to deliver Visa technical workshops to varying levels of client knowledge on VisaNet and its core and ancillary services. To effectively simplify highly technical concepts to layman terms and be a market technical trainer is also crucial in this role Represent customer change requests, system or operational requirements, negotiate and manage expectations internally and externally
- Manage non-routine, complex processing and change requests, as well as tactical and strategic client initiatives
- Develop and manage strategic planning, short term operational initiatives, special projects and client-driven continuous improvement plans
- Ensure biannual business enhancements and all Visa mandates readiness including presenting ke