Engagement Support Specialist

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $3,500 - $3,800 Per Month**Date Posted**
- 25 minutes agoAdditional Details

**Job ID**
- 93492**Job Views**
- 1Roles & Responsibilities

**Summary**:
The CET Engagement Support Specialist are responsible in collaborating closely with Enterprise Account Teams, Engagement Planners, Envisioning Specialists, and Engagement Program Managers to ensure a smooth and successful virtual engagement experience for our customers, speakers, and account team members. You will also help us evolve and shape the moderator role by providing input and feedback throughout your rotation. You will gain industry and technology knowledge through support work and mentorship opportunities. Learn how CET supports enterprise sales at very high levels with our customers and use storytelling to drive customer impact.

**Essential Functions & Responsibilities:

- **
- Provide “white glove” moderation experience for customer attendees, speakers, and account team members for virtual EBC engagement
- Support and facilitate attendee discussions, questions, and interactions as the virtual Moderator.
- Prepare engagement assets, including PowerPoint decks & customer interactions for each engagement to allow for collaboration across the team.
- Manage engagement time and flow, proactively communicating via Teams with account team members, speakers, and tech support to ensure adherence to agenda.
- Capture engagement insights within the engagement’s OneNote to track high level actions and key insights that do not require business context.
- Share engagement learnings and best practices across the multitude of Virtual EBCs that they are supporting and share feedback with Program team to improve future engagements.
- Agenda execution, supporting program managers.
- Speaker procurement & communications.
- Management non-standard operational requests.
- Manage all logístical communication to respective stakeholders.
- Track, calculate & maintain role specific documentation & metrics.

**Job Requirements**:

- Bachelor’s degree.
- Extensive experience with Microsoft products & current on Microsoft Industry Trends. Highly proficient in MS Office including Outlook, Word, Excel, PowerPoint, etc.
- Able to quickly learn new tools/software.
- Experience and Success in Virtual Customer Facing Roles
- Experience in Delivering Customer Presentations
- Demonstrated Experience with Modern Workplace Solutions
- Extremely professional and client focused. Able to interact with all levels of business clients.
- Strong interpersonal and hospitality / customer service skills.
- Excellent communication skills are a must (both verbal & written).
- Must be process oriented, organized & have attention to detail, yet also be flexible.
- Self-motivated & able to keep up in a strategic and fast paced environment.
- Independent, yet able to follow guidelines well & shows a good sense of judgment. Also, able to work well on a team.
- Comfortable communicating with a global community, i.e. various cultures & languages.
- Organized & task driven. Strong documentation & communication skills.
- Knowing 3rd language will be an advantage.

**Skills and Competencies:

- **
- Executive Presence - Communicates well with an executive audience.
- Agility - Thinks on feet and adjusts well to changing situations.
- PM Skillset - Organized, detailed and collaborative across stakeholders.
- Tech Savvy - Experiences and comfortable with Teams Technology.
- Drive and Passion to Learn - and Expand Enterprise Business Acumen.
- Communication - Excel at written and verbal communication skills.

Tags

engagement

support

specialist

central