Change Manager

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
- excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

**Position Purpose**:

- The Change Management team is responsible for the delivery of all client change activities on behalf of the Client Delivery team
- Contributes to building a strong client service culture for all change events.
- Deepen relationships with all stakeholders and clients and proactively manage issues arising from requirements, deliverables and deadlines.
- Work independently and leverage off of internal BNPP colleagues for support and expertise to drive change requests to successful GO-LIVE through effective change management process
- Proactively promote the continuous improvement of Change Management documentation, procedures and systems.

**Responsibilities**

**Change Management**

This role is responsible for managing clients’ change requests and mini projects across the Securities Services business, supporting the Head of Business Implementation & Change Management.

**Primary Focus**:

- End-to-end coordination of change requests / projects activities from initiation to GO-LIVE.
- Run and lead weekly Change Meeting with clients and internal BNPP teams
- Establish project governance with internal business units for coordination, planning and tracking.
- Drive regular strategic client meetings, documenting, understanding the activities timelines, deliverables, requirements, key dependencies and track to closure, escalating where necessary.
- Ensure full, transparent and appropriate communication and documentation to and from stakeholders throughout the activities.
- Ensure close collaborations with
- Internal stakeholders - specifically Client Delivery, Client Development, Sales and Relationship Managers to manage pipeline, resourcing and change request/project handovers.
- New and existing external custodians, investment managers and other third parties.
- Ensure complete documentation for implementation sign-off, audit and control
- Conduct post-Implementation reviews (PIR) to document findings and issues to ensure continuous improvement and promote team learning.
- Prepare monthly client report, highlighting the progress of the active change requests / projects.
- Regular updating of clients logs (internal to BNPP), tracking cost and deadlines on all active changes / projects.

**Technical & Behavioral Competencies**:
**Basic**
- Prior experience in the role of Project Manager / Business Analyst for more than 5 years of working experience in the banking domain with strong project management background, ability to drive agendas, meetings, assign tasks for ownerships and ultimately, proven capability to conduct trainings prior to Projects / Change Requests GO-LIVE.
- Consistent track record in timely project / change request delivery with least burnt rate.
- Strong self-starter with initiative, accountability and ability to work independently as well as collaborate within the client delivery function.
- Natural collaborator with ability to foster relationships effectively with diverse groups across geographies.
- Pro-stakeholders’ success with excellent interpersonal communications, presentation, documentation and negotiation skills.

**Desirable**
- Validated experience in Securities Services