Customer Service Ambassador

2 weeks ago

Singapore P-SERV PTE LTD Full time

**Do you aspire to work in the World’s Best Airport?
**Join us today to create memorable travelling experiences, deliver excellent customer service and supporting the overall productive and efficient airport operations
Representing Changi Airport Group (CAG) at Terminal 1 to Terminal 4 at both transit and public areas to create memorable travelling experiences, deliver excellent customer service and supporting the overall productive and efficient airport operations.

**Job Scope**
- Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries, feedback and proactively proposing solutions to assist them on their needs
- Perform end-to-end Lost and found duties, includes attending enquires, generating lost enquire report or found reports, assist with claimant and reconciling processes
- Being first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground, and to escalate and activate relevant parties to follow up on the cases
- Performing roving duties at both transit and public areas, proactive engagement of passengers to assist with flight related enquires, introduce and suggest facilities, retail and F&B options. Assist with queue combing at various key touch pointes and coordination with relevant airport partners
- Conduct first level fact-finding from customer and categories all feedback and enquiries, and route the cases to the respective departments, track the follow up and case closures

**Requirements**:

- Good team player, possess a cheerful personality
- Positive attitude, good communicator, inter-personal skills to interact with passengers
- Able to work in a fast pace challenging environment
- Able to work on shifts (including Weekends and Public Holidays)
- Able to speak French / Spanish will be added advantage
- Able to start immediately or within short notice

**Salary, Working Hours**

Salary up to $4000 (Basic + Allowances + Incentives)

12-hours rotating shift (8am-8pm, 8pm-8am)

Work 2 days, Off 2 days

Training provided

Thank you for your interest but only shortlisted applicants will be notified.

P-Serv Pte Ltd (A PERSOLKELLY Company)

EA License No: 90C3494

RCB No. 199002727Z

EA Personnel No: R1103939

EA Personnel Name: Agnes Ng

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