
Ecommerce Executive
2 weeks ago
**Responsibilities**:
- Responsible for the Ecommerce management and checks across all digital touchpoints.
- Responsible for all applicable order transfers, cancellations and returns management in Ecommerce system.
- Responsible for order management across sites to ensure timely deliveries and returns
- Plan and execute Ecommerce activities across all sites.
- Report and analyse Ecommerce KPIs (Sales, conversion rate, traffic etc) and activities.
- Report and escalate issues to relevant internal/external stakeholders for troubleshooting.
- Work with Merchandising team on product information preparation, product activations and deactivation, product tagging, price changes, website product checks and merchandising reporting needs.
- Work with Logistics team on shipment tracking, SLA monitoring and expedite any potential delivery delays.
- Work with Finance team on providing supporting information for finance reconciliation.
- Support Customer Service team in service recovery and providing any necessary information on orders.
- Work with Marketing on product descriptions, product images, activities preparation, copywriting changes, marketing communications support alignment etc.
- Work with IT team on IT issues escalation for de-bugging and resolution.
- Manage the company’s product portfolio on marketplaces where applicable including product upload, product updates, store decoration, delisting, returns, defects management, replenishments and content updates.
- Coordinate and execute operational tasks on Marketplace.
**Job Requirements**:
- Minimum 1-3 years of experience in Digital Marketing and communications
- Applicants with basic photoshop skills and html coding will have an added advantage
- Good interpersonal and communication skills to manage internal stakeholders
- A positive mindset and willingness to learn
**Job Type**: Permanent
**Salary**: $2,600.00 - $3,000.00 per month
Schedule:
- Monday to Friday
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