Senior Sales Operations

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

This role contributes to the implementation of business activities and processes that help the sales organization run effectively and efficiently in support of business strategies and objectives.

**What you'll be doing**

**Key Responsibilities**:

- Contributes to gathering data and conducting analysis of company sales and profitability.
- Proactively supports the development of methods for measuring company sales performance.
- Supports the examination of sales processes, programs, and systems to minimize costs and improve customer satisfaction.
- Facilitates sharing of reports and sales data between sales, marketing, and other departments.
- Contributes to the implementation by sales forecasting by analyzing past data and trends to forecast future sales.
- Responsible for training new and current employees on sales and marketing collateral, product sets, sales processes, systems and tools.
- Proactively supports the establishment of sales fulfilment processes and makes recommendations for sales operations enhancement.
- Contributes to the preparation of monthly and quarterly sales reports and ensure distribution to relevant internal stakeholders.
- Works with sales team and management on pipeline management, including but not limited to pipeline integrity (data entry compliance), competitive data, ROI data, etc.
- Proactively supports the onboarding of new sales team members on all toolsets and processes.
- Plays a pivotal role in increasing sales team productivity directly by contributing to the efficiency of sales processes.
- Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
- Proactively identifies opportunities for sales process improvement, working closely with sales management to inspect sales process quality and prioritize opportunities for improvement.

**Knowledge and Attributes**:

- Developing understanding of the vast range of IT operations and service offerings.
- Demonstrable knowledge and understanding of IT industry environment and business needs.
- Developing business and commercial acumen.
- Ability to collaborate and interact professionally and to build sound working relationships.
- Developing knowledge of the client environment.
- Developing understanding of the relevant sales environments and ability to grasp the challenges facing the sales force.
- Displays the ability to identify trends and areas for improvement.
- Developing understanding of solution selling concepts and solid knowledge on sales process design.
- Displays problem analysis and solution formulation skills.
- Demonstrates learning and service orientation.
- Developing knowledge and understanding of sales processes, tools and methodologies.

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent in business or sales or a related field.
- Relevant certifications such as SPIN and Solution Selling are desirable.

**Required Experience**:

- Moderate level of experience with Salesforce.
- Moderate level of experience with quote tools is an advantage.
- Moderate level of sales or sales operations and enablement experience in a business-to-business sales environment, preferably a global technology organization.
- Moderate level of experience building sales metrics and models (for example, pipeline and forecast models).

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer