Manager/senior Manager, Membership

2 weeks ago

Singapore National Council of Social Service Full time

**What the role is**

Lead in planning and implementing strategies to engage member organisations and partners in the ecosystem through a tiered approach to grow an impactful social service sector and vibrant membership base in meeting the current and emerging/ unmet needs in the sector.

**What you will be working on**

**Develop engagement strategy with member organisations through a tiered approach**
- Lead in development and implementation of comms and engagement strategies for strategic partners and key agencies
- Coordinate and triage service and capability development plans for strategic partners and key agencies across NCSS and external stakeholders
- Develop and deploy platforms to engage member organisations through one-to-one (e.g., leadership/CE visits), one-to-few (e.g., small group sessions) and one-to-many (e.g., Summit, AGM) approaches

**Plan and execute engagement with member organisations to enable their development and grow an impactful social service sector and vibrant membership base**
- Identify strategic partners and key agencies to engage for the FY
- Partner member organisations to assess, plan and co-create development plans to improve their organisational capacity to meet existing and emerging needs of the vulnerable groups in Singapore
- Work with member organisations and stakeholders to grow relationships with the Board, Head of Agencies and key staff, so as to contribute to the strategic development of the organisations
- Manage and engages an average of 50 accounts, which includes account servicing, assessments of invitations, triaging of resources for these member organisations and an annual update of agency’s current state and development plans
- Organise 8 leadership/ CE/ RM1 engagement visits to member organisation

**Build strong relationship managers to closely engage and manage a select group of member organisations who play strategic roles in the sector**
- Oversee the capability development of relationship managers
- Coordinate and triage reporting of engagement outcomes

**Reach out intentionally to more social purpose agencies and be the voice of member organisations**

**What we are looking for**

Personal Competencies:

- Strategic thinker with a good sense of
- perspectives
- Excellent communication skills
- Leadership qualities
- Strong ability to mobilise and manage
- various partners and stakeholders
- Excited about engagement
- Pursues excellence and results
- Thrives in environments of ambiguity and uncertainty

Skills & Knowledge:

- Stakeholder Management
- Account Management
- Policy Formulation & Implementation
- Strategic & System-Thinking
- Data Management & Analysis
- Project Management

**Experience**:
Prior experience in the social service sector as employee or volunteer is beneficial. Account management experience in relevant sectors will be advantageous.

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