Junior Cyber Security Support Engineer
1 week ago
**key responsibilities of the role**:
- Responding to requests for support raised in the Customer Portal
Explaining features of the software and helping customers to get the most out of
the platform
Ensuring customer deployments are running smoothly and efficiently
Liaising between the development team and customers when issues arise
Supporting the Cyber Technologist team with technical aspects of deployments
**For this role you need to be tenacious, driven and have the following skill set**:
- A scientific, computer science or engineering degree with B grade / GPA of 3.5
or above
Professional proficiency in written and spoken English
Proven ability to work with data and analytical tools
Excellent interpersonal/communication skills, both verbal and written
An understanding of general networking and cyber security technologies is
desirable but not essential
Experience of support and incident response procedures and practices is an
advantage
**Working hours - 9 am to 6 pm**:
- Standby - Not the typical 24/7. Since they have a UK support team who will take over, the standby
- will 9 to 6 on weekends or Public holidays.
- It will be typically be 1 or 2 weekends in a month.
- Standby Allowance Paid
-
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