Customer Service

1 week ago

Singapore WATCH REPAIR SERVICE CENTRE PTE. LTD. Full time

**Job Description / 职责描述：**:

- Serve as the first point of contact for walk-in customers requiring watch servicing and repair
作为客户进店的第一接待人，提供钟表维修与服务咨询
- Explain service procedures, timelines, and basic technical information to customers
向客户讲解维修流程、预计时间及基础技术说明
- Recommend and promote additional services such as polishing, overhaul, and battery replacement
推介额外服务，如抛光、全面保养、电池更换等
- Record customer details, prepare service forms, and issue quotation or receipt
填写服务单据，登记客户资料，出具报价或收据
- Coordinate with watchmakers/technicians and update customers on service status
与维修技师协调工作，向客户通报维修进度
- Handle payment, issue invoices, and manage daily sales records
处理收银与开票，整理每日销售记录
- Maintain after-sales communication and customer satisfaction
跟进售后回访，维系客户关系与满意度
- Assist in retail sales of watch accessories (straps, boxes, winders, etc.)
协助销售表带、表盒、上链器等相关配件商品
- Ensure a professional and welcoming reception area
确保接待区整洁、专业，营造良好客户体验

**Job Requirements / 职位要求：**:

- Minimum GCE 'O' Level / Diploma in Business, Retail, or related field
至少 GCE 'O' 水准或大专学历，商业、零售或相关专业优先
- At least 1 year of experience in retail, reception, or customer service
至少 1 年零售、前台或客户服务相关经验
- Interest or basic knowledge in luxury watches is a strong advantage
对奢华手表有兴趣或基本了解者优先
- Strong communication and interpersonal skills (English and/or Mandarin)
具良好的沟通能力（英文优先，如会华语更佳）
- Customer-focused with a sales mindset and service excellence
客户导向思维，具销售意识和服务精神
- Able to handle POS system and basic computer operations
熟悉 POS 收银系统及基本电脑操作
- Well-groomed, punctual, and responsible
仪容整洁、守时、责任心强
- Able to work retail hours and weekends (with off days)
能接受零售轮班及周末值班（安排轮休）

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