Outlet Manager

COMPANY DESCRIPTION
Started in 1988, Kopitiam strived to bring the True Singapore Taste to everyone in Singapore by making available favourite local dishes conveniently at affordable prices. In 2018, NTUC Enterprise acquired Kopitiam to further strengthen its value proposition ie. making familiar cooked food affordable in a clean environment.

In November 2019, the 4 Social Enterprises i.e. NTUC FairPrice, NTUC Foodfare, Kopitiam and Link, came together under the FairPrice Group. The Mission is to serve the people of Singapore in meeting their needs under the Everything Food Made Easy philosophy. Under the Group, Kopitiam & NTUC Foodfare were combined as a single Food Services business unit to better nourish generations through cooked food in our multi-format at food courts in malls, coffee shops, hawker centres and quick-service cafes and kiosks. We serve ~2 million customers with >100M meals a year across >100 outlets islandwide.

DESIGNATION : Outlet Manager - 527 Pasir Ris

RESPONSIBILITIES
Reporting to the Area Manager, your responsibilities include but are not limited to:

- Manage and ensure smooth operation of the food court (aircon/ Non-aircon).
- Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
- Provide development plans to team members in accordance with the company's KPI.
- Identify relevant courses for the team members.
- Monitor the outlet's Profit and Loss and provide solutions to improve the bottom line.
- Propose activities according to market needs.
- Provide yearly sales budget proposals for the outlet.
- Maintain good working relationships with landlords, relevant authorities/ agencies, licensees, and sub-contractors.
- Assist inspectors of relevant authorities/ agencies such as NEA, MUIS, and Civil Defense during outlet inspection and follow-up actions.
- Liaise with landlords on building matters, joint promotions, and events.
- In charge for lease renewal agreement, negotiate and follow-up on terms of lease with licensees.
- Responsible for sourcing and recommending suitable food types to fill up vacant stalls.
- Conduct regular checks on food quality and provide feedback to licensees.
- Ensure selling prices of stalls according to licensee agreements.
- Assess and provide evaluation of subcontractors' performance.
- Supervise and provide guidance to licensees and cleaning contractors to provide high-quality of service and achieve housekeeping excellence.
- To plan and carry out M&E works according to schedule.
- Administration
- Planning work schedule of the team.
- Review staff performance and provide recommendations on staff confirmation, promotion, and training to enhance their work performance.
- Handle disciplinary issues, grievances, disputes and work tension among the team.
- Handles the termination procedures as per company's guideline.
- Effectively communicate company policies and procedures to team members, licensees and contractors etc.
- Accountable for outlet float money, petty cash and daily sales collection.
- Responsible for ensuring licensees' daily sales received, are correct and being bank in.
- Timely submission of outlet reports.
- Prepare and submit monthly Branch Manager reports to Area/ Assistant Area Manager.
- Ensure proper cost control on all expenses according to budget.
- Carry out necessary actions against licensees and contractors for non-conformance in service, housekeeping and agreements.
- Any other assigned tasks

QUALIFICATIONS
- Preferably with a Diploma in F&B, supply chain or related courses
- Preferably with at least 3 years supervisory role in the F&B sector
- Possess good knowledge of WSHA, HACCP & MUIS regulations
- Hands-on with good problem-solving skills relating to food court operations and customer issues
- Ability to foster positive working relationships

OTHER INFORMATION
- 6 days, 8 hours rotating shift (weekends/PH)