Service Quality Consultant

1 day ago

Singapore Singapore Full time

To plan, strategize, execute and project manage programmes effectively.
- To administer the service quality policy exceeding customer expectations.
- To build and maintain positive relationship with clients and ensure the clients are pleased with training outcomes and working experience.
- To coordinate with programme managers/directors for manpower, logístical as well as administrative needs for all programmes represented.
- To work closely with consultants to plan and execute proper work processes and ensure timely and accurate feedback is channeled to departments concerned to facilitate work improvement.
- To ensure pre and post programme/ event/ camp/ completion.
- To support sales consultant to achieve and co deliver the annual target or the monthly generation of sales revenue.

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