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Analyst/ Associate, Reconciliation Operations
2 weeks ago
Business Function
Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
**Responsibilities**:
- Perform deposits, cards and unsecured loans reconciliation, including investigation of breaks, managing General Ledger (GLAO) certification process, ensuring timely tracking of GL outages and resolutions with prompt escalation & reporting of Key Risk Indicators (KRI) to Management
- Identify operational risks and implement measures to address/mitigate the risk
- Challenge status quo and execute changes in an effective manner, engaging team on process improvement and providing ideas/initiatives in digitization and automation
- Drive innovation, re-engineer reconciliation and investigation processes to achieve process standardization and improvement in controls.
- Collaborate widely to establish & maintain effective relationship and work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution
- Leverage on internal and external data and use analytics techniques to provide data-driven insights, re-engineer and eliminate existing process frictions in realizing Design-For-No-Ops strategy.
- Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
- Ensure timely updates of SOPs/process maps & prompt communication to team
**Requirements**:
- Degree in Accounting, Banking or related field.
- Minimum 3-5 years in banking or financial services with strong background in reconciliation and settlement process.
- Proven experience in business systems and processes especially in areas of Consumer Debit/Credit cards, Current/Saving accounts and/or Reconciliation & Settlement
- Excellent communication and interpersonal skills with the ability to collaborate effectively across departments, stakeholders, senior management and internal staff.
- Ability to collect and analyse data and draw insights and make recommendations.
- Analytical mindset with the ability to analyze data and identify process improvement opportunities
- Must be of sufficient maturity, confidence and experience to be able to independently engage Tech Support & stakeholders on project related matters as well as to escalate and articulate issues and proposed resolutions.
- Meticulous with strong analytical skills and pro-active in solving problems.
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