Community Manager

2 weeks ago

Tiong Bahru, Singapore BELLS SG PTE. LTD. Full time

**Roles & Responsibilities**
- Planning and implementing social media and communication campaigns that align with an organization's marketing strategies
- Organize and host events to build community and boost brand awareness
- Filming video content of community activities
- Monitoring for any mention of the brand online and engaging with the customers or potential customers in a timely manner
- Building relationships with customers, potential customers and industry professionals
- Monitor and report on feedback and online reviews
- Coordinate with Marketing and Communications teams to ensure brand consistency
- Liaise with Development and Sales departments to stay updated on new products and features
- Build relationships with customers, potential customers, industry professionals and journalists
- Stay up-to-date with digital technology trends

**Requirements**:

- BSc degree in Marketing or relevant field At least 2 year(s) of relevant experience preferably in the industry
- Proven work experience as a community manager
- Ability to identify and track relevant community metrics
- Excellent verbal communication skills
- Excellent writing skills
- Hands on experience with social media management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
- Dynamic individual with service aptitude, passion for service delivery and a proactive approach
- Strong written and oral communication skills, analytical, administrative and interpersonal skills
- A strong team player with positive work attitude and committed to work duties to maintain and exceed the expected service level where required
- Ability to function effectively and multi-task in a fast-pace, dynamic environment
- Willing to broaden and develop individual's skill sets and competencies to align with organisation's goals to adapt to transitions and disruptions

**Organizational skills**:They must be able to track feedback and manage the process of posting content across multiple platforms. Community managers must be able to multi-task and stay organized.

**Data analysis skills**:Community managers must be able to generate and interpret key metrics in order to get insight into the health of a brand's community. They need to be able to interpret qualitative as well as quantitative data from projects.

**Conflict resolution**:They must have conflict resolution skills in order to diffuse tense situations with customers or potential customers online.

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