Data Center Technician

1 week ago

Singapore EFFICIENT NETWORKS INTERNATIONAL (SINGAPORE) PTE. LTD. Full time

Perform remote hands services including tasks such as securing cabling, checking port numbers, observing, or reporting indicators on equipment, rudimentary observation of the environment, and server reboots.
- Perform remote Hand support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP, circuit migration, dismantling unused fibre, fibre regrooming etc).
- Assist to oversee the IT equipment hardware inventory on individual racks inside the Data Center.
- To handle input and output media with due care for integrity of data and utility of media for subsequent use, including off-site storage.
- Perform event monitoring for IT Systems and Network infrastructure.
- Perform incident escalation, ensure incidents are responded and attended to. To redirect for 2nd or 3rd level resolution based on critically, impact and customer Service Level Agreement (SLA).
- Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.
- Perform troubleshooting using test gear/tools; Virtual fault locator, Optical fiber identifier, Optical power meter, Optical time domain reflectometer.

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