Support Helpdesk Administrator

**Helpdesk Support Specialist** - Provide helpdesk support to handle Government agencies’ queries on Whole-of-Government contracts. - Provide administrative support for assigned projects. - Generate dashboard reports to update management on weekly statistics and analyse the causes. - Compile and collate reports from various sources that includes numerous...

**1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...

1. Team Leadership Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). Allocate and prioritize incoming support tickets. Provide coaching, mentoring, and performance feedback to helpdesk agents. Manage scheduling, ensuring coverage for different shifts if needed. 2. Technical Support Oversight Ensure tickets are handled efficiently,...

**HelpDesk Support** - Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required. - Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT enquiries in an efficient manner - Ability to understand internal users needs and provide...

The Desktop Engineers shall carry out the following scope of work.Helpdesk and desktop support for ICT Computing DevicesAudio-Visual (AV) supportUpdate of Windows Operating System patches, anti-virus definitions and other software patchesSetup, installation, re-installation and disposal for ICT computing devicesEquipment loan and IT-related administrative...

a) Incident and Problem Management: (i) Application Support * Install other 3-party applications upon request * Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc. * Making support request to issues related to Microsoft Office 365 platform. * Microsoft Office Apps Issues, e.g. OneDrive access issues,...

a) Incident and Problem Management: (i) Application Support - Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc. - Making support request to issues related to Microsoft Office 365 platform. - Microsoft Office Apps Issues, e.g. OneDrive access issues, etc. - Escalation to L2 Support. (ii) General...

**Job Summary** As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution. **Key...

**Location** Singapore, Central Singapore **Job Type** Contract **Salary** $1 - $1 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 13724 **Job Views** 1 Roles & Responsibilities The job holder will provide administrative and operational support to the client, i.e. responding to queries received from internal and/or external...

Job Description & Requirements a) Incident and Problem Management: (i) Application Support - Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc. - Making support request to issues related to Microsoft Office 365 platform. - Microsoft Office Apps Issues, e.g. OneDrive access issues, etc. - Escalation to L2...