Head of Operations

**Why Aqovia?**

**At the Intersection of Innovation and Impact, introducing Aqovia**. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data driven, and bespoke software solutions and services.

Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence.

This commitment to fostering innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the future

**Join us and help shape the future of fintech and digital assets.**

**Overview**:
The Head of Operations is responsible for overseeing the efficient and reliable operation of the trading platform, client onboarding processes, and transaction processing systems within the Crypto-Asset Service Provider (CASP). Based in Malta, this role ensures the continuity and regularity of services, delivering a seamless experience for clients whilst maintaining operational excellence in compliance with the Markets in Crypto-Assets Regulation (MiCA).

The Head of Operations leads the operational team, fostering collaboration and alignment to support the organisation’s strategic objectives in a regulated fintech environment.

**Key Responsibilities**:

- Manage the functionality of the trading platform, ensuring it operates smoothly, securely, and meets MiCA performance and resilience standards.
- Oversee client onboarding processes, ensuring compliance with MiCA’s client due diligence, anti-money laundering (AML), and know-your-customer (KYC) requirements, while delivering a positive client experience.
- Supervise transaction processing, guaranteeing accuracy, efficiency, and security in line with MiCA and MFSA regulatory expectations.
- Ensure the continuity and regularity of services, implementing robust measures (e.g., contingency plans, IT redundancy) to prevent disruptions and maintain operational resilience as required by MiCA.
- Lead and coordinate the operations team, promoting teamwork and effective communication to achieve departmental goals and support the CASP’s broader objectives.

**Qualifications**:

- Degree in business administration or equivalent experience in operations management, or a related field, postgraduate qualifications are an advantage.
- At least 7 years of experience in operational leadership, preferably within financial services, fintech, or crypto-asset sectors.
- Strong understanding of trading platforms, client onboarding systems, and transaction processing workflows, with specific knowledge of MiCA compliance requirements.
- Demonstrated ability to ensure service continuity, with excellent problem-solving and organisational skills in a regulated environment.
- Outstanding interpersonal skills, with the ability to unite and motivate the operations team to work cohesively towards common objectives.

**Why Join Aqovia?**
- ** Impactful Work** - Be part of a high-growth organisation shaping the future of fintech.
- **Career Growth** - We invest in talent and provide opportunities for professional advancement.
- **Collaborative Culture** - We value teamwork, transparency, and continuous learning.
- **Comprehensive Benefits** - Competitive salary, bonus, healthcare, gym membership, pension scheme, Perkbox, and more.

**Diversity & Inclusion**

Aqovia is committed to **building a diverse and inclusive workplace** that reflects the communities we serve. We welcome applicants from all backgrounds and believe in fostering an environment where everyone is valued and empowered.

If you are an experienced fintech leader ready to drive Aqovia’s next phase of growth in Malta, we encourage you to apply

**_
Note_**_: This position requires prior approval from the Malta Financial Services Authority (MFSA), including the submission of a Personal Questionnaire (PQ_