Food and Beverage Guest Relations

5 days ago

Singapore Capella Hotel Group Full time

Singapore, SGP
Full Time

Position Overview
As Food and Beverage Host, you will be responsible for managing the reservations efficiently and have excellent communication skills. The role requires an individual with outgoing personality who strives to provide our guests with the highest customer service while building a strong repertoire of guests for the restaurant.

The Role
A. Deliver Guest Experience

Responding to guest enquiries and requests
Communicating guest information to the team (special requests, occasions) to personalize guests' experience
Request guests for their dining feedback and communicate feedback to the manager

B. Support Food and Beverage Operations

Ensure each guest is warmly welcomed
Welcome guests by name and escort them to the designated seats
Ensure each guest gets a fond farewell before they leave
Assist in building and maintaining a strong guest profile database

Talent Profile

Skillful at communicating with guests and providing excellent service
Ability to engage in a conversation in a professional and friendly manner
Individuals who are well groomed and possesses good English communication skills
Team player
Someone who is able to work under pressure
Positive learning attitude and passion in customer service

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