Assistant Manager/manager, Technology

**About us**
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing **FAM (Fulfilling, Appreciated, Meaningful)** in the workplace, we offer the runway to develop **Fulfilling** careers that foster your career growth, recognising and **Appreciating** the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make **Meaningful** contributions in the work we do at SATS.
**Key Responsibilities** About the Role**

This position will be leading the Digital and Automation practice along with Business Analysts and Developers to delivering end-to-end solutions. The role involves using tools such as Robotic Process Automation (RPA) tool (such as UiPath), SharePoint and Microsoft Power Platform (including PowerApps and PowerAutomate) to digitize and/or digitalize business operations.
- Work closely with Technology Business Partners, Business Units and Functional teams to understand current operation processes and challenges to identify areas for automation to improvement efficiency.
- Conduct requirements gathering, To-Be process mapping and solution design reviews.
- Perform initial cost assessments to develop budget plan and track spending as part of cost management.
- Oversee end-to-end project delivery, supported by functions teams like Business Analysts, Developers, and vendors to ensure end-to-end project delivery on time, within budget and quality results.
- Function as RPA/Automation team to review and prioritise requests, manage, track, monitor and report progress to key stakeholders.
- Collaborate closely with third-party vendors for support, closely monitor vendor performance in meeting service level agreements.
- Manage licenses (UiPath and Microsoft Power Platform) and administer the UiPath Orchestrator and robots across different Business Units
- Identify and implement best practices for automation initiatives, focusing on standardization and optimisation to improve overall effectiveness.
- Promote awareness and adoption of RPA practices across SATS entities.
- Develop strategy and charter roadmap for RPA and Microsoft Power Platform adoption and development in SATS.
- Lead the procurement exercise (ie. RFP/RFQ, proposal evaluation and award) and obtain necessary approvals with support from SATS Procurement
- Ensure conformance to SATS governance and processes.

**Key Requirements**
- Bachelor’s degree in information technology, Computer Science, or a related field
- At least 5 years of Business and / or Systems Analyst or IT Project Management experiences
- Proven track record in designing and delivering automation solutions with at least 2-3 years of hands-on experience in RPA tools (e.g., UiPath) or Microsoft Power Platform (e.g., PowerApps, Power Automate), including project development and programming training.
- Proven experience in analyzing business requirement and process mapping to develop automation solutions.
- Experience in engaging and managing project, vendors, and stakeholders.
- Have experience in leading team of developers.
- Familiarity with procurement processes, including RFP/RFQ creation, evaluation, and vendor negotiation.
- Strong analytical and problem-solving skills to assess complex processes and propose effective automation solutions.
- Knowledge of best practices in automation implementation, including standardization and optimization.
- Good communication and interpersonal skills for different level of stakeholder’s management
- Able to work independently and collaborate effectively across functional teams at all organizational levels.
- Certifications in RPA tools (e.g., UiPath Certified Professional) would be advantageous.
- Knowledge or experience in the aviation industry would be advantageous.

Job Reference: SATS01793