Senior Manager, Technology Business Partner

3 days ago

Changi, Singapore SATS Full time

**About us** About SATS - Feed and Connect Communities**

SATS is a global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, food service chains, retailers, and institutions. With heartfelt service and advanced technology, we connect people, businesses, and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

**Key Responsibilities** Key Role Responsibilities**:

- Strategic Planning and Alignment: Develop and execute IT strategies that align with the overall business objectives for SATS Group
- Team Leadership and Management: Lead and mentor a team of project managers/Technology Business Partners (Tech BPs) ensuring they are effectively managing projects, meeting deadlines, and delivering results. This involves setting clear goals, providing necessary resources, and fostering a collaborative work environment.
- Manage overall solutions, new proposals and identify opportunities to improve or implement strategies to expand the Corporate IT services.
- Take the lead to propose innovative ideas and ensure success of the project.
- Identify areas of concerns, issues and implement strategic solutions to further improve IT operations.
- Manage issues and risks associated with the projects, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms.
- Develop, implement, and maintain a detailed project work plan, including appropriate
- controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes.
- Ensure accurate development and traceability of requirements during project Lifecycle
- Manage the change enablement process throughout project duration.
- Manage and develop customer relationships and perceptions to achieve mutual goals
- Determine the project approach, staffing, responsibilities, and schedule.
- Ensure that project resources receive any necessary training and are used effectively
- Engage and manage appropriate onshore and offshore vendor resources, including Service Licensing Agreements (SLAs).

**Key Requirements** Key Requirements**:

- Bachelor's degree in business or technology-related field (or equivalent).
- At least 15 years of working experience in implementing technology projects.
- At least 12 years of project management experience, preferably on Microsoft solutions.
- Preferably with experience in Corporate Systems and CRM.
- Possess a global perspective mindset to evolve with the organisation.
- Demonstrated ability to think and work systematically and logically.
- Good understanding of contract terms and interpretation.
- Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.)
- Experience in customer expectations management.
- Demonstrated experience employing project management methods, tools, techniques.
- Clear and concise oral and written communication.
- Results oriented / self-directed ability to drive change in unstructured environment.
- Good client interface and presentation skills.

LI-WK1

Job Reference: SATS01726

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