Senior Manager, Digital Customer Experience
2 days ago
**Job Scope**:
- Execute the strategic roadmap for Digital Customer Experience and provide significant Digital Sales Growth with specific focus on MyEmerson
- Collaborates with business stakeholders and IT teams to organize DCX priorities in alignment with the company’s broader strategy
- Work closely with Asia Pacific Countries in implementing Digital Solutions, design and enable sustainable work processes
- Interact significantly with end customers and end users in promoting the value of Emerson Digital Solutions.
- Obtain feedback from end users and loop it into the strategy / decision making processes
- Be able to deliver on the KPI’s in processes and generating Sales Growth
- Should be a significant influencer in the matrixed BU/Country organization
- Become Subject Matter Expert and develop hands on experience in using digital tools to train and formulate DCX champions network across Countries and Businesses
- Will be part of the Global DCX organization and ensure that Asia Pacific requirements are adequately represented and prioritized in global digital decision making process
- Motivate and lead the cultural change across Asia Pacific region that will be required while implementing Digital Solutions internally
**Job Requirements**:
- Bachelor’s Degree in Engineering, Computer Science, or related discipline.
- 3+ years of related Business Development Experience in an Industrial setup, and should have managed Sales KPI’s
- Should possess strong functional knowledge in strategy development and implementation, business development and managing sales
- Knowledge and Experience in developing Digital Sales processes
- Experience with working in a matrixed environment and working by influencing
- Advanced written and verbal communication skills with the ability to present and influence
**Skills Sought**:
- Drive for Results: Digital Sales Growth and Customers Utilizing Emerson Digital Solutions will be KPI’s constantly monitored and worked upon
- Teamwork: Will enable you to meet the challenge of working and influencing a matrixed organization to meet shared objectives.
- Dealing with Ambiguity: Many processes will be new in nature and may not be clear in the beginning. You will need to be smart in dealing with such situations and create a framework to forge ahead with calculated risks
- Problem Solving : Digital Solutions do come up with challenges and solving them very quickly and painlessly is of paramount importance to create a seamless experience to the customer
- Planning and Time Management: Time bound project management is essential
- Action oriented: Matrixed organization requires all stakeholders to be constantly engaged to enable progressing the project tasks
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