
Junior Cloud Migration Engineer
2 weeks ago
We are looking for a skilled and motivated Cloud Migration Engineer to design, develop, and maintain cloud-based contact center solutions using Amazon Connect and AWS services. You will play a key role in enhancing customer experiences by building scalable, secure, and integrated voice and chatbot systems.
**Key Responsibilities**:
- Design & Develop Amazon Connect contact flows, IVRs, queues, and routing profiles
- Build AI-powered chatbots using Amazon Lex and implement serverless workflows with AWS Lambda
- Integrate with CRMs (e.g., Salesforce, ServiceNow), databases (e.g., DynamoDB, RDS), and third-party apps via APIs
- Monitor and optimize performance using Amazon CloudWatch, Kinesis, and analytics tools
- Employ DevOps practices including IaC (CloudFormation, Terraform) and CI/CD pipelines
- Ensure security best practices (IAM, KMS, data privacy regulations)
- Collaborate with cross-functional teams and document technical solutions
**Required Skills**:
- 3 years hands-on experience with Amazon Connect
- Strong in AWS services: Lambda, Lex, S3, DynamoDB, Kinesis
- Proficient in Node.js or similar scripting languages
- Experience with CRM integrations and understanding of telephony protocols (SIP, RTP, VoIP)
- Strong analytical, troubleshooting, and communication skills
**Preferred Qualifications**:
- AWS Certifications (e.g., Solutions Architect, Developer, SysOps)
- Experience with Agile methodologies
- Knowledge of compliance standards (e.g., GDPR, HIPAA, PCI DSS)
- Experience in migrating legacy systems to Amazon Connect
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